The purpose of this position is to interact with our guests and ensure they have a great experience when dining and meeting at the hotel. Banquet Servers in Training are responsible for positive guest interactions while training to serve guests in a friendly and efficient manner. At all times, servers in training are expected to be attentive to our guest's needs and make them feel welcome, comfortable, important, and relaxed.
Job Description
Key Training Functions
Learn the proper and timely set-up and execution of banquet events.
Assist in maintaining all equipment and facilities in an organized, clean, safe environment.
Set up for events, carry trays, serve guests, and clean up at the event's conclusion.
Set up can include putting out tablecloths and place settings, arranging table placement, and setting up a buffet.
Review Banquet Event Orders (BEOs) at the beginning of each shift to ensure rooms are set as contracted.
Assist in ensuring that the events are on time. Knowing when to make adjustments and relay that information to the appropriate personnel.
Pass any information that is needed to the next staff member on duty.
Ensure proper use, storage, and maintenance of all meeting room equipment. Ensure there is proper backup if any equipment is not properly functioning.
Communicate any areas of need, problems, and concerns from guests to Banquet Manager or Banquet Captain.
If no upcoming events, please have rooms in a readiness position for any possible site inspection.
Adhere to grooming and appearance standards consistently.
Understands and can communicate products and services available at the hotel.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and the guest's name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Build a solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
To perform this job successfully, an individual must be open to learning how one performs each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to transition to Banquet Server. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time; for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Appropriate professional appearance and demeanor
Frequently standing up and moving about the facility.
Frequently bending, climbing, kneeling, and moving about the facility.
May be required to work nights, weekends, and/or holidays.
Carrying or lifting items weighing up to 75 pounds
Additional Job Information/Anticipated
Pay Range
Pay Rate $12.50 with $7 gratuity. Base pay offered may vary depending on various factors including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
