The role of a Precision Animal Health (PAH) customer data specialst (CDS) is to quickly and efficiently resolve complex data issues to delight our customers. CDS will utilize strong analytical skills to understand the problem and create a path to resolution - they will then follow through post execution to ensure accurate delivery to the customer. Impeccable customer experience is top priority.
Position Responsibilities
Use strong analytical and creative problem solving skills to understand and execute complex data corrections
Resolve errors returned from evaluation providers
Promote an Excellent Customer Experience. Actively listen to customers concerns, identify tasks at hand, and take appropriate action to achieve a positive outcome for our customers.
Managing multiple tasks simultaneously in a fast paced, high volume environment, with minimal supervision and high attention to detail
Liase with Business Analysts, Product Managers, Evaluation Providers, and Laboratory Operations to understand process and data workflows to help inform paths to resolution
Document customer interactions according to standard procedures in support of efforts to provide a consistent, high-quality customer experience
Teamwork - share, collaborate and act as a team player.
Organizational Relationships
This position requires communication with internal and external evaluation providers such as Council on Dairy Cattle Breeding (CDCB), AHDB, Datagene, etc.
Collaboration with Customer Success, Zoetis Tech and Digital (ZTD), Business Analysts (BA), and Laboratory Operations
Education and Experience
Undergraduate degree (BS/BA) preferred
Knowledge of beef and or dairy operations is preferred
Minimum 3 years experience
Technical Skills
Excellent written and oral communication skills
Database query execution experience preferred
Strong analytical thinking and problem solving
Proficiency in PowerPoint, Excel, and Word applications
Experience using a CRM (TouchPoint preferred)
Strong aptitude for technology and solving puzzles
Full time
Regular
Colleague
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