Beacon Hill Associates seeks a highly motivated Customer Service Representative for a contract-to-hire position in Doraville, Ga. This role involves providing exceptional customer service through managing inbound and outbound communications, scheduling appointments, maintaining customer records, and supporting administrative and inside sales tasks to enhance the overall customer experience. The ideal candidate will excel at inbound and outbound communication, demonstrate strong organizational skills, and thrive in a fast-paced environment.
Daily Duties:
Handle customer inquiries via phone, email, and chat, ensuring a positive experience.
Execute at least 100 daily outbound calls to reconnect with inactive customers and schedule maintenance.
Coordinate consultations, service calls, assessments, and routine maintenance.
Provided product and service information, resolved concerns, and maintained detailed customer interaction records.
Created and managed customer service agreements
Assist with back-office tasks, including dispatching, calling to schedule tune-ups, supporting inside sales, and processing payments.
Communicate effectively with customers, vendors, technicians, and internal teams via telephone, email, and written correspondence.
Meet CSR I performance metrics.
Perform other responsibilities as assigned.
Ideal Candidate:
Excellent verbal and written communication with a customer-focused approach.
Strong ability to prioritize tasks in a high-volume environment.
Familiarity with CRM systems
Demonstrated ability to manage multiple tasks and resolve issues effectively.
Ability to maintain accurate records and follow through on customer interactions.
We want to hear from you if you're passionate about delivering outstanding customer experiences and enjoy working in a dynamic environment. APPLY TODAY!
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
