Facilities Maintenance Operations (FMO) offers building &landscape maintenance, and custodial
services to Harvard faculties and departments on a fee-for-service basis. All services are provided
in strict accordance with customer-determined standards. As such, FMO operates as an in-house
alternative to contractor services and therefore must manage itself under the same principles
that guide any successful maintenance service business.
Position Description
As described in the customer service level agreement, may include but not limited to:
Performs routine and specialized cleaning of academic and non-academic spaces, including but
not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and
assembly spaces, restrooms, common areas and entryways, as assigned. Maintains all assigned
areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food
handling/preparation areas. Restocks restroom and kitchen area consumable supplies daily.
Broom sweeps, dry/damp/wet mops hard surface floors and stairs as assigned. Dusts and/or
washes furniture, walls, and horizontal surfaces. Vacuums carpeted floor surfaces using light
and/or heavy-duty vacuums. Empties and cleans trash and recycling receptacles and moves trash
and recyclables to designated pick-up points. Strips, waxes and burnishes floors using power floor
machines. Operates heavy-duty wet pick-up machines to remove liquids from floor surfaces.
Washes interior windows and first floor exterior windows. May be assigned to perform
residential housekeeping during Reunion/Commencement events. Performs related duties as
required. May be required to move furniture or other heavy objects for extended periods of time.
Performs snow removal assignments including shoveling, sweeping, and applying ice melt or sand.
May be required to operate equipment, including heavy floor machines. May be required to use
ladders on a regular basis. May be required to work occasional overtime in support of business
needs.
Basic Qualifications
• A minimum of 1 year cleaning industry experience required
• Basic proficiency in the English language including reading, writing, and speaking
Additional Qualifications and Skills
• Provide responsive customer support in all phases of custodial and related building
operations.
• Must be quality focused, customer service oriented and able to routinely communicate
clearly in the English language with co-workers and customers in a professional
environment.
• Must observe and comply with all standard safety codes and practices and perform work
in accordance with recognized industry and university standards.
• May be assigned to work independently or as part of a team under the guidance and
direction of the Area Supervisor and/or Crew Chief. Must be available to respond to off hour
emergencies as needed.
• May be required to work occasional overtime in support of business needs.
Working Conditions
Emergency Status Designation:
• Critical Operations Personnel
Special Requirements:
Required to wear a clean, neat uniform and maintain a professional image at all times.
Must display and wear an ID badge at all times
Additional Information
The health of our workforce is a priority for Harvard University. With that in mind, we strongly
encourage all employees to be up-to-date on CDC-recommended vaccines.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off
Health and Welfare
Work/Life and Wellness
Retirement
Tuition Assistance Program
Tuition Reimbursement
Professional Development
Commuting and Transportation
Harvard Facilities Access, Discounts and Perks
Department Office Location: USA - MA - Cambridge
Job Code: 220001 Custodian A
Job Function: Facilities
Work Format: On-Site
Salary Grade: 000
Department: Custodial Services
Union: 01 - Serv Emp Int Loc 615-Custodial
Time Status: Full-time
Pre-Employment Screening: Criminal, Drug Testing, Employment, Identity
Schedule: Sunday-Wednesday & Saturday 6:00am-2:30pm Days Off: Thursday & Friday Location: Harvard Medical School
Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
