Telguard, Brand of Telular, Business Unit of AMETEK

Job Description: Customer Service Representative

Basic Functions

The Customer Service Representative is responsible for various customer service duties to create a positive internal and external customer experience. Responsibilities include inbound/outbound telephone activity and timely data entry of customer requests into Telguard.com for processing. General telephone support & inquiries for customers for Telguard activations & Telguard.com. Handle customer cellular service billing inquiries including: Telguard activations, invoice items, change requests, customer information/data requests, processing charge card payments and data input for the Telular billing system.

Additional special projects and other departmental assistance will also be a part of the job function. Associate must display a high level of customer satisfaction and efficiency.

Minimum Required Qualifications

Minimum of a high school diploma. Additional college or trade education preferred.

Minimum 1-2 years Customer Service and related work experience.

High accuracy performance for current Data Entry.

Developed Technical aptitude.

Professional manner of handling assignments & telephone calls.

Extremely detailed oriented.

Good working knowledge & constant use of computers.

Excellent oral and written communication skills.

Positive team player attitude and pleasant demeanor.

Able to work with minimal supervision.

Key Responsibilities:

• Provide information to customers via inbound/outbound telephone calls and emails including but not limited to:
• Billing
• Collections
• Registration
• Account Information
• Payment Processing
• Light technical support
• Demonstrate knowledge and use of Telguard Products including Telular billing system and Telguard.com.
• Enter customer requests, such as registrations, deactivations, and changes into the Message Center system.
• Enter customer payments into the Telular system, process customer billing information & changes, address various customer billing inquires.
• Perform research to respond to internal and external customer requests.
• Demonstrate understanding of Telular policies and procedures regarding managing customer requests.
• Provide response to customer requests for order tracking utilizing Telular order entry and freight tracking programs.

Contribution Level

• Has working knowledge and skills developed through formal training or work experience.
• Works within established procedures with a moderate degree of supervision.
• Identifies problems and all relevant issues in a straightforward situation, assesses each using standard procedures and makes sound decisions.

Additional Responsibilities

Cross training across the department to include:

• Filing of all paperwork within the department
• RMA Processing
• Billing/Collections

• Ability to lift/handle files/file boxes and other materials
• Use of computer

Compensation

Salary Minimum: Market

Salary Maximum: Market

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Atlanta