Job title: Director Patient Support Services Program Optimization, Dermatology, Respiratory, Gastroenterology
Location: Cambridge, MA
About the Job
The Director: Program Optimization, US Dupixent Patient Support Services reports to the Senior Director, Dupixent Patient Support Services. The Director: Program Optimization, US Dupixent Patient Support Services is responsible for successfully leading a team of Case Managers and identifying key efficiencies to enhance the patient experience across Dupixent PSS programs with an emphasis on optimization with Specialty Pharmacy and Field Team partners.
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
Main Responsibilities:
Provide operational leadership of Dupixent PSS programs while developing unique market insights to apply to each program.
Build and Lead Case Management Team.
Track and monitor SLAs and key performance indicators across assigned programs.
Provide operational collaboration with leaders of PSS Performance, PSS Marketing, PSS Quality, Field Reimbursement, Specialty Pharmacy, etc. and share key learning and insights accordingly.
Work with Field Team (Field Reimbursement, Specialty Pharmacy, V&A, etc.) to identify opportunities and execute accordingly.
Ensure appropriate market analysis and competitive benchmarking is conducted to inform program optimization.
Actively participate in Patient Support Services program related business development opportunities to support vision of best-in-class PSS programs.
Assess opportunities to optimize programs via A.I., Predictive Analytics, and continuous improvement aligned with PSS Strategy; Lead execution where appropriate.
Effectively communicate and share customer feedback and key insights to the organization.
Lead discussions with review committees as needed.
Assume a leadership position in building high performing teams, including coaching and motivating cross functional PSS team members.
Cultivate strong relationships with alliance and vendor business partners.
Support both short team and long-range planning and all associated financial forecasting requirement for related segments of Dupixent PSS programs in partnership with Sr. Manager, Patient Support Services and Sr. Director, Dupixent Patient Support Services.
Manage monthly, quarterly, and annual investments and ensure strategic allocation of resources aligned to the goals of PSS Strategic priorities.
Proactively assess and bring forward potential customer experience enhancements, efficiency enhancements and cost savings opportunities.
Monitor and enhance Patient Facing Program team's dashboards in partnership with Senior Manager, Patient Support Services and Sr. Director, Dupixent PSS.
Maintain and build on a collaborative, Play to Win culture.
Collaborate with global audit team(s) related to program responsibilities.
Ensure that all activities are pursued in accordance with Sanofi corporate compliance guidelines.
About You
The ideal candidate should have:
A minimum of ten (10) years of relevant work experience, with a minimum of five (5) years of Patient Support Services experience.
A minimum of five (5) years of current/recent experience in pharmacy benefit patient support services access optimal.
Strong history of people leadership
A consultative mindset enabling effective and creative problem solving with team needs as a primary focus with experience in Patient Support Services programs.
Excellent cross-functional collaboration skills.
Ability to develop organizational capabilities while influencing others with an appropriate sense of urgency.
Eagerness to improve oneself, the immediate team, and the greater Patient Support Services community.
Demonstrate ability to manage multiple projects within specified timelines, with budgetary and quality standards.
Possess strong analytic skills to evaluate trends and identify opportunities for program improvements.
Strong leadership skills with a track record of delivering results through others and coaching/developing direct reports.
Lead and inspire others when facing highly ambiguous, complex situations.
Develop, promote and lead with direct, honest, and supportive communication.
Extremely organized, dependable and self-motivated with the ability to leverage planning tools in a fast-paced environment.
Utilize effective, professional communications to cultivate strong working relationships with both internal and external colleagues; displays flexibility in approach to people and situations.
Basic Qualifications:
Bachelor's degree required; Masters preferred
5-10 years of experience in the pharmaceutical/biotech industry
5-10 years previous experience in a patient services and/or marketing function in a specialty market
Ability to travel up to 30% of time
Preferred Qualifications:
Dermatology or Respiratory experience a plus
Experience with customer relationship marketing programs
Experience working in a co-promote
Proficient Spanish language skills a plus
RN and/or nursing experience a plus
Why Choose Us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
