The Compact Equipment Specialist is responsible for successfully providing excellent customer service and maintains an active client base in their respective branch territory by increasing revenue for Caterpillar CCE (Compact Construction Products) sized equipment.
WHAT YOU'LL DO
Compiles lists of prospective customers for use as sales leads, based on information from UCC filings, construction industry associations, chambers of commerce, industry ads, trade shows, Internet web sites, and other sources.
Uses a call plan to call on regular and prospective customers to solicit orders.
Quotes prices and credit terms and prepares sales contracts for orders obtained.
Coordinates with sales personnel and others to ensure prompt deliveries in territory.
Generate maximum profitability with customers and prospective clients.
Monitor all sales activities of the territory and report lost sales.
Obtain all sales goals set by sales management.
Maintain knowledge of all product lines and understand marketing programs to ensure effective representation.
Continued education/training on equipment product lines offered by Riggs.
Establish and maintain effective working relationships with customers, in person, over the phone, and in writing to exceed customer expectations and needs.
Efficient and constant CRM Management.
Help build and maintain a retail presence at the branch.
Build and maintain effective relationships within the Riggs organization.
Responsible for long-term satisfaction of customers.
Attend trade shows to promote product and Riggs.
Continue to provide follow-up communication with customers.
Requirements:
WHAT YOU'LL NEED
Ability to gather and analyze information skillfully, and sometimes develop alternative solutions;
Ability to work in group problem solving situations.
Ability to manage difficult or emotional customer situations and responds promptly to customer needs.
Ability to speak or communicate clearly and persuasively in positive or negative situations.
Demonstrated group presentation skills and willingness to participate in meetings.
Ability to set and achieve ambitious goals, demonstrate persistence and overcomes obstacles, and self-measure against standard of excellence.
Tolerance for taking calculated risks to accomplish goals.
Respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Bachelor's degree (B. A.or B.S.) from a four-year college or university (May be waived due to experience level)
1-5 Caterpillar or Competitor Sales Experience (must have in-person sales experience)
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Excellent verbal and written communication skills
Must possess a valid driver license, clean driving record, clean background check, and able to pass a drug test.
IMPORTANT INFORMATION
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Employee must be able to lift 25 lbs of force occasionally and 10 lbs of force frequently.The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and outside weather conditions.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This is an outside sales position that may require overnight travel. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.This is a safety sensitive position.EEO/AAEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
