Core4ce is looking for a Helpdesk Manager to support a large IT Helpdesk at DHHQ in Falls Church, VA
Responsibilities
Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians.
Identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel.
Assist computer users with hardware and software questions and problems.
This position also fields telephone calls, e-mail messages and other contacts from customers seeking guidance on technical problems.
Oversees all survey planning, design, sampling, and development, creating guidelines for capture, managing, and use of information for knowledge base. This includes:
Pretest/pilot surveying; defining and refining the agenda
Survey database administration
Assessing reliability and validity of data
Determining proper survey data collection methodology
Oversees the production of reports and findings
Requirements
Master’s degree and 8 years of experience
Experience Supervising and directing staff who are responsible for phone and in-person support to users in the areas of email, directories, computer operating systems, desktop applications for all types of computer systems, and applications
8570 Certifications
Secret Clearance Required
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
