The Sales Support Representative's role is to support and represent Converge in a positive and professional manner working with internal and external contacts to satisfy clients and achieve company goals as related to product sales. This includes but is not limited to the responsibilities and duties identified below.
Role:
The Sales Support Representative (SSR) will be responsible for managing the quoting activity of an assigned list of accounts.
Work with Account Manager and Pre-Sales teams to obtain necessary information to build customer facing quotes.
Work with Distribution and Manufacturing Vendors to obtain pricing for quoting process.
Utilizes ConnectWise and other tools to build customer facing quotes.
Work with Order Fulfillment Team to ensure clean handoff of POs.
Escalate issues outside of the SSR Process Flow to Sales Operations Manager.
Responsibilities:
Follow the published SSR process flow and meet all established SLAs.
Works in ConnectWise tool to create customer facing quotes.
Deliver final quotes to Account Manager for final review and distribution to customer.
Work with AM to build and maintaining high customer satisfaction through:
Timely communication
Regular updates
Accurate quotes
The SSR will be required to work independently with minimal supervision and will need to manage internal and external resources in order to deliver on customer requirements.
Work with AM, Order Fulfillment, and Finance to process RMA requests.
Ensure that all opportunities are accurate and up to date.
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Participate in proactive team efforts to achieve departmental and company goals.
Provide leadership to others through example and sharing of knowledge/skill.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Proficient computer skills including email, file management, word processing, spreadsheet, etc.
Ability to Prioritize, organize, and delegate assignments.
Perform other duties as assigned.
Location
Sales Support Representative is a 100% remote position supporting a west coast sales team. Working hours will be set on a Pacific time zone schedule.
Skills
Strong customer service skill set.
Able to work in fast-paced environment.
Exceptional verbal and written communication skills.
Proficient computer skills including Microsoft Word, PowerPoint, Excel and Outlook.
Strong organization and presentation skills.
Excellent time management skills.
Decision-making, problem resolution and creative thinking skills.
Able to multi-task while shifting priorities as required.
Education and Experience Requirements
Associate degree or equivalent related experience (minimum).
4 Years of inside account management experience in a technology field and knowledge of distribution channel experience or an equivalent combination of education and professional experience.
Proficiency with CRM tools. (Salesforce)
Must be resourceful and creative to ensure goals are met.
Exceptional attention to detail and organizational skills.
Ability to multi-task with excellent priority time management skills for changing priorities.
Results-oriented, self-starter who takes ownership of tasks.
Collaborative team player focused on achieving goals.
Ability to handle pressure in a professional manner.
