IT Support Engineer I

Houston, TX, USA Req #553

Friday, November 15, 2024

IT Support Engineer will be part of The Cook & Boardman Group's infrastructure and operations team, which is on a mission to delight our coworkers who rely on our internal systems like desktops, laptops, thin clients, smartphones, Wi-Fi access points, switches, routers, storage networks, virtual servers, and internally developed software tools. We are an operational team that focuses on delivering excellent customer service and being there for our coworkers when they need us most. It is our job to ensure all IT Systems perform as expected, from Desktop to Server, so that our coworkers can accomplish business tasks in a timely and effective manner.

Essential Functions

• Receive, prioritize, document, and actively resolve IT support requests consisting of break-fix and moves, add, changes, and deletes
• Document all progress for each support request or task that you are assigned to
• Performing remote troubleshooting through remote access tools
• Participate in strategic and continuous improvement projects related to Information Technology
• Perform tasks during weekly maintenance window(s)
• Assist with recurring tasks related to day to day operations of all IT Systems, desktops to servers
• Serves as a member of a rotating on-call team
• Other relative duties as assigned

Minimum Qualifications

• High School Diploma, or an equivalent combination of education/experience
• Current and valid US driver's license preferred
• At least 2 years of technical support, help desk, or systems administration in a corporate environment
• CompTIA A+ or equivalent Microsoft certification(s) preferred

Knowledge, Skills and Abilities

• Must have excellent communication skills
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Great attention to detail required
• Ability to work as part of a team and provide exceptional customer service
• Follow-through and persistence are essential.
• Ability to stay organized with all assigned tasks
• Fundamental understanding of routers, switches, and firewalls
• Demonstrated experience using Microsoft Active Directory; with providing remote support; and in supporting Windows 8 and 10 Professional required
• Experience within a multi-location environment using MPLS or BOVPN technologies preferred
• Demonstrated experience with Remote Desktop Services and Azure virtual desktops; Microsoft Windows Server (2012 R2, 2016, 2019); and Microsoft Exchange Server or Exchange Online preferred
• Demonstrated experience administering VMware vSphere preferred

Physical Demands

Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends approximately 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds.

Work Environment

May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker may be subject to frequent heavy lifting.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Other details

• Pay Type Salary
• Travel Required Yes
• Travel % 15