Reporting into the Director, Global Learning & Development, the Specialist will have a direct impact on the learner experience at Tiffany & Co. This role is responsible for, but not limited to, administration and logistics of our program and offerings - in person and virtual. Our talent's experience should be seamless from enrollment, communications, or day-of moments. To accomplish this, the Specialist will drive a culture of elevation through consistency in details, luxury-level quality and focus, and thoughtful ideation of significant moments.
As a member of the broader Global Talent Center of Excellence, this role will have opportunities to influence and contribute to other key enterprise initiatives.
Location: This position is in-person at our Corporate Headquarters in New York with a hybrid schedule.
Responsibilities
Partnerships & Influence
Adopt catalog of offerings to ensure ability to upskill and advocate to our Talents
Identify subject matter experts across functions to build network of partners to the learning function
Expand network across the group, inclusive of learning peers to continuously improve processes
Find, own and solidify relationships with external vendors to ensure best in class delivery, with competitive pricing
Nominations
In consultation with Director, streamline process of talent nominations for Maison and/or group programs and offerings
Work closely with HR Business Partners to advocate and place talents in the right program, ensuring optimal Learning experiences
Partner with group learning partners to place talents into the sessions, and ensure diligent follow-up and communication to HR Business Partners and Line Managers
Project & Event Management
Own and propose agenda and logistics that align with learning objectives - from menu selections, transportation, tours and all other coordination of optimal learner experience
Act as main point of contact for overall event experience, working with peers as needed
Build and drive timeline of tasks to effectively manage and implement elevated learning programs and offerings
Ensure proactivity in identifying potential obstacles, with solution-oriented approach
Diligent follow-up and follow-through, in timely fashion to ensure all peers and partners are held accountable and deliver results
Provide consistent communication and status updates to partners, throughout the lifecycle of event
Maintain all costs within or less than designated budget per event, continuously source options
Miscellaneous
Co-own, organize and track the department's operational budget on a frequent basis via various reporting tools (i.e. monthly via Excel)
Act as the main point of contact for Global Learning & Development, via the outlook inbox & calendar management
Support team's engagement with recognition moments (i.e. birthdays, anniversaries)
Support execution of the Global Learning & Development measurement strategy, with ability to compile and analyze metrics and suggest new concepts
From observed business interactions, identify and propose learning opportunities to Director to support employee growth and continue to increase engagement
Collaborate with peers to support quality assurance process, as well as suggest feedback and test prototypes
The hiring range for this position ranges from $33.66 - $45.54 per hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
Required Qualifications
Bachelor's Degree
Highly organized
Ability to implement innovative solutions
Self-motivated and accountable
Experience in event-planning or coordination of in-person experiences, within luxury or hospitality industry
Can effectively manage change and shift gears comfortably
Highly effective in ambiguous environments and able to produce maximum results
Demonstrated ability to use external and internal resources and a people network to implement quickly, effectively, and consistently in a fast-paced business environment
Effective decision-making and problem-solving skills; proven research skills to gather data, standard methodologies, and points of view to ensure sound judgment
Ability to manage multiple projects and competing priorities while balancing quality with on-time delivery.
Strong interpersonal skills and the ability to work collaboratively within a global environment
Negotiates well in difficult situations, with a deep sensitivity to cultural and regional differences
Solid verbal and written communication skills, inclusive of storytelling capabilities
Proficiency in Microsoft Office 365; PowerPoint Design, Mail Merge in Microsoft Office, VLOOKUP's and Pivot Tables in Excel
