Job ID: 2024-1663 Type: Regular Full-Time # of Openings: 1 Category: Facility Management Phoenix, AZ 85006
Overview
Position Summary:
As a District Manager at Velociti Services you will have full P&L accountability for your assigned district and are accountable for all operational services across theassigned district, ensuring that the Operations teams areproviding consistent, professional, and quality serviceto customers in their book of business. They will represent Velociti Services to their customers as being the world’s best service organization and have an active focus on safety and compliance policies, standards,and procedures established by the Velociti Services, by ourclients (via contractual requirements), and byregulatory authorities across the organization.
Within Velociti Services EVERYONE SALES! This position is responsible for driving sales throughout assigned territory. The District Manager will promote inside sales with current customers but also outside sales, attracting new clients through networking and promoting solutions to potential clients.
Responsibilities
Provide coaching and development to direct reports to ensure commitment to enhancing our service culture
Partner with Sales, Finance, and P&C leaders to maintain a holistic approach to managing all aspects of the team’s performance
Look for opportunities to increase services provided to customers with an awareness of the benefits of transitioning accounts to adjacent divisions
Develop strategies that promote optimal regional success while translating to the team how local strategies align with the ultimate goals of Velociti Services
Administer and / or implement quality and performance systems, programs, processes, procedures and / orplans throughout the organization
Develop and maintain a good, professional working relationship with all customers, establishing aclear line of communication at all levels and linesof service. Ensure an active client visitation program is maintained
Prepare for and participate in weekly senior management meetings to discuss key business initiatives, compliance, financial updates, newbusiness, and operational performance
Generate andparticipate in monthly and quarterly performancereviews for the organization and for external
Identify current client needs in other verticals and advertise other services
Network with potential clients providing solutions to issues they have
Develop proposals and pricing in response to customer RFPs
Participate in sales and operationalperformance presentations to clients
Ability to read, analyze and interpret financial reports and legal documents
Maintain overall compliance culture with all safety, security, compliance and quality standards andprocedures established by Velociti Services, by ourClients, and by regulatory authorities
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members ofthe business community
Possess andutilize effective listening skills
Ability to effectively present informationto North America Senior Leadership Team, public groups, and Customer Senior Leaders
Other duties as assigned or requested
Qualifications
10 or more years of leadership experience in an operational environment
Previous facilities management leadership experience, is a must
Experience working with Microsoft Office software applications, including Outlook,Excel, and Word.
Leadership skills which demonstrate the ability to inspire a decentralized team toward the common goal of delivering stellar service to customers and producing strong profits for the organization
Demonstrated experience in the implementation of scalable processes and org structures
Proven track record of consecutively exceeding sales objectives
Ability to build and sustain relationships with client senior executives
Working knowledge of human resources policies and procedures
Excellent management skills with proven experience managing teams in a remote environment
Ability to work with cross-functional teams within the organization
Willingness to embark on local and international travel, as needed
Self-starter and willing to work
Solid organizational skills including attention to detail and multi-tasking skills
Highly motivated and ability to be flexible in a team environment
Strong critical thinking and troubleshooting skills
Good interpersonal skills and patience
Excellent problem-solving skills
Effective communication skills
Exceptional customer service skills
Detail-oriented
Great organizational and time management abilities
Works well under pressure and meets tight deadlines
Strong organizational and follow up skills
Professional presentation and attitude
Ability to maintain focus while working individually
Ability to work extended hours, as required
Ability to work after-hours if required
Attention to detail to ensure that all jobs are completed in an exemplary manner and any potential hazards or warning signs of problems are not overlooked
The ability to work well both as part of a team and on your own
Ability to prioritize tasks and to delegate them when appropriate
Ability to act with integrity, professionalism, and confidentiality
Accountability and dependability in all that you do
A strong commitment to company service values
Time management - organizing, planning, and prioritizing
Ability to multi-task and change directions easily
Act as a collaborative team player, possess a strong customer service orientation, and be a consultative problem solver
Physical Requirements
Applicants for this role must be able to:
Climb small to medium flights of stairs multiple times a day
Standing for extended periods of time
Approximately equal amount of time sitting and walking
Able to hear and speak into a telephone
Close visual work on a computer terminal
Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments
Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Equal Opportunity Employer, including disability/protected veterans
