Job Description:

Description

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share-in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.

Being a part of the Family Operations team means being an enthusiastic, thoughtful, highly motivated problem solver that is passionate about creating an innovative customer experience and building strong relationships with families and business partners across all KinderCare Learning Companies brands.

Whether it's problem resolution, billing support, or supporting clients by helping their employees find Backup Care when an emergency may arise with their current care provider, the Family Operations team is responsible for the family experience throughout the customer's journey with KinderCare and Champions. As a Family Operations team member, you are a crucial part of the organization and a strong representation of the company's values and mission and should be flexible and willing to support across all teams to ensure the best experience for our families and partners. Being self-motivated and the ability to work in a high volume, work from home environment is key to the success for our Billing Specialists. The need for compassionate, flexible, and quick-thinking individuals is crucial to the overall success of our Family Operations team.

RESPONSIBILITIES:

• Aligns to company and subsidy tuition strategy, goals and objectives; effectively adapts to change


• Obtain agency contracts and review all agency requirements


• Processes and maintains authorizations, partners with centers and agencies to secure reimbursements


• Complete accounts receivable transfers and discounts; compiles weekly details and updates field operations


• Reviews attendance documents and completes billing process


• Reconciles payments to accounts receivable, completes AR adjustments, addresses re-bill and/or refund opportunities


• Follow up on all accounts receivable and prepay balances until fully resolved


• Prepares and distributes reports, monitors for unusual items, and resolves and/or raises issues as appropriate


• Audits and reconciles center financial records and completes appropriate adjustments


• Maintains and stores subsidy records in accordance with agency guidelines and company policies and procedures


• Builds effective relationships with internal and external partners, including field operations and childcare agencies


• Prepares audit documentation and reports notifications of agency audits


• Direct support for the field

Qualifications

• Bookkeeping, billing, and accounts receivable experience preferred


• 10-key proficiency


• Strong digital literacy covering financial systems and general office software, including MS Office (Word, Excel, PowerPoint) and email


• Proven customer service and professionalism


• Experience in conflict resolution and collaboration


• Highly engaged


• A self-starter/self motivating


• Previous remote call center work ideal


• Professional verbal and written communication skills


• Effective personal organizational skills


• Analytical and problem-solving skills


• High School diploma required

Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:

• Know your whole family is supported with discounted child care benefits.
  


• Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).


• Feel supported in your mental health and personal growth with employee assistance programs.
  


• Feel great and thrive with access to health and wellness programs, generous paid time off and discounts for work necessities, such as cell phones.


• ... and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

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