We are seeking a full-time Field Service Engineer - Marine in our Summerville, SC location. In this role, you will be responsible for providing technical support and training on Garmin and Fusion Entertainment Marine products to boat OEMs (Original Equipment Manufacturers), RV (Recreational Vehicle) OEMs, OEM dealers and installing dealers.
Essential Functions
Become highly knowledgeable in the specifications, capabilities, and operation of Garmin products, with emphasis on Garmin Marine and Fusion Entertainment products
Be highly knowledgeable in boat systems, automotive electrical systems, and Marine OEMs
Travel to customer facilities to provide regular on-site support of Marine or RV Installations
Provide training on correct installation, calibration, set-up and operation of Garmin Marine and Fusion Entertainment products and create written procedures
Assist in troubleshooting any problems with Garmin Marine and Fusion Entertainment products and create regular monthly reports on the regular on-site support
Accompany Sales personnel on OEM and dealer sales calls, as needed, as well as assist the specification of Garmin or Fusion Entertainment products for sales quotes
Answer customer and installer technical inquiries regarding Garmin and Fusion Entertainment products
Monitor, document, and report failure trends in Garmin and Fusion Entertainment equipment
Identify and recommend improvements in Garmin and Fusion Entertainment products, documentation, and procedures
Review owner's manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
Communicate with Product Support and Warranty to identify problems that are occurring in the field and relate these problems and solutions back to the FSE Team
Represent Garmin and Fusion Entertainment as required
Gather and communicate to Field Service Engineers new product information including set up, product specification, etc. as required
Dedicated onsite OEM / Dealer Support:
Act as embedded Garmin technical representative to ensure installations meet Garmin standards for quality and functionality
Respect and observe the rules and policies of the OEM while onsite and maintain professional and courteous demeanor with all OEM associates
Provide on-site support of Marine or RV OEM Installations and troubleshooting in a manufacturing environment
Verify reported defective products at Customer's facility
Train customer's associates in the installation and operation of Garmin Marine, Fusion Entertainment equipment and other related items
Meet all of productions needs related to Garmin including coordinating schedule with the production line and sea trials, taking care of problems that arise, and adjust priorities at a moment's notice
Maintain communication with Garmin headquarters including documenting and completing reports on the work performed and reporting failures/tracking trends
Basic Qualifications
Bachelor's Degree or equivalent Military/Trade school training OR a minimum of 4 years relevant experience
Must possess a minimum of 4 years work experience performing marine, audio AND/OR RV electronic equipment installation/troubleshooting
Demonstrated strong and effective verbal, written, and interpersonal communication skills and a superior customer-oriented attitude
Must possess a demonstrated proficiency using personal computers and software applications, including Microsoft Word & Outlook
Must be positive, detail/quality oriented, organized, analytical, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize in a fast paced, deadline-driven environment with excellent time management and follow-up skills
Desired Qualifications
Previous experience in a Marine OEM, RV OEM, or installing dealer facility
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
