Location: This position will take part in Elevance Health's remote eligibility status. Going into the office is still an option for this position as long as you are within 50 miles to a Pulse Point location. Going into the office may be required for team meetings as needed.
The Health Educator is responsible for responding to inbound and outbound calls with members assessing and coordinating care to meet member needs. Performs duties telephonically.
How You Will Make an Impact
Primary duties may include, but are not limited to:
Provides information to members eligible for case management programs.
Makes outbound attempts to members to provide health information according to program standards.
Places calls to members who have recent ER admissions to provide education and support preventing future ER visits.
Places calls to members who have high-cost claims to provide education and support ensuring appropriate level of care.
Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.
Assists with increasing participant's motivational level by addressing barriers and assessing needs.
Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
May coordinate with others in the multi-disciplinary clinical team.
Minimum Requirements:
Requires BA/BS in appropriate field of specialization and minimum of 2 years of related experience in direct care health education exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
Prior experience in health coaching, and/or patient education and behavior change techniques.
Certification or advanced certification and/or license appropriate to field of specialty preferred.
