This position is responsible for making reservations, assisting guests, answering correspondence, providing exceptional customer service.
Responsibilities:
Answer calls, send/reply to emails, and makes reservations.
Maintains arrival, departure & guest lists
Checks guests in and out, assist guests as needed
Clean lobby and office areas
Coordinate housekeeping list with housekeepers, special guest request.
Receive and process payments, prepare daily audit reports
Maintain petty cash account
Monitor for 3rd party reservations and cancellations
Other duties as assigned