We are seeking a full-time Aviation Product Support Specialist 1 (Monday - Friday 10 AM - 7 PM) in our Olathe, KS location. In this role, you will be responsible for providing basic-to-moderately complex product support on Garmin aviation products, to include technical and sales support and other customer service related actions.
Essential Functions
Receive, answer and take ownership of customer technical inquiries regarding products, software applications, orders, pricing, and other services offered for Garmin aviation products via telephone, letters and electronic mail while maintaining company image
Develop extensive expertise on the specifications, capabilities and operation of all Garmin aviation products within various airspace systems around the world
Remain current on changes in policies, procedures, and product offerings
Provide reliable solutions to a variety of problems using sound problem-solving techniques and report all issues affecting customer satisfaction
Identify and recommend improvements in Garmin products, documentation, and procedures as well as monitor, document and report failure trends in Garmin equipment
Review special circumstances and authorize warranty service when deemed appropriate
Provide operational support for Garmin's aviation products, including detailed support of the full ranges of operation in the National Airspace System (VFR & IFR)
Provide guidance on regulatory topics concerning various equipment and aircraft operations under 14 CFR Parts 91, 91-K, 135, and 121
Provide aviation database update support for Garmin portable and panel mounted aviation products
Ensure all customer (OEM) information and Garmin business information is maintained in strict confidence
Basic Qualifications
High school diploma or GED AND a minimum of 1 year customer service experience
Demonstrated interest in Aviation and desire to attain pilot ratings
Demonstrated strong and effective verbal, written, and interpersonal communication skills and driven problem solver with proven success in solving difficult problems
Demonstrated proficiency in operating/troubleshooting Windows operating systems and skill in data entry
Desired Qualifications
Private Pilot License and/or advanced pilot ratings
Aviation Electronics background
Aviation maintenance experience
Proficiency in using and troubleshooting Macintosh operation systems
Aircrew member
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
