We are seeking a detail-oriented and proactive Supplier Enablement Analyst to support the Coupa platform. The Supplier Enablement Analyst will play a critical role in onboarding and managing suppliers within the Coupa ecosystem, ensuring smooth integration of suppliers into the company's Procure-to-Pay (P2P) process. The role involves collaborating with internal teams and suppliers to facilitate enablement, resolve issues, and optimize the supplier experience on the Coupa platform.
Responsibilities
Supplier Onboarding & Enablement:
Lead supplier adoption and onboarding efforts for the Coupa platform, including communication and coordination with suppliers to complete enablement steps.
Guide suppliers through the registration, setup, and enablement processes, ensuring adherence to company policies and P2P workflows.
Verify supplier data and documentation for completeness, accuracy, and compliance with internal standards.
Supplier Training & Support:
Provide training and support to suppliers and ARS branch staff on the use of Coupa for submitting invoices, handling purchase orders, and managing catalog content.
Develop and maintain training materials, user guides, and FAQs to assist suppliers in navigating Coupa.
Help Desk Support - Act as the primary point of contact for supplier-related issues and inquiries, troubleshooting technical or process-related problems.
Supplier Relationship Management:
Build and maintain strong relationships with suppliers to ensure a smooth integration and ongoing use of Coupa.
Collaborate with procurement teams to understand supplier needs and develop solutions that enhance the supplier experience.
Communicate updates, system changes, and new requirements to suppliers as needed.
Data Management & Compliance:
Ensure the accuracy and consistency of supplier information within Coupa, including contact details, payment terms, and tax information.
Monitor supplier compliance with the company's procurement policies and P2P processes.
Work with internal teams to resolve discrepancies, pricing issues, or any supplier-related escalations.
System & Process Optimization:
Support the continuous improvement of supplier enablement processes, recommending enhancements to improve efficiency and user experience.
Assist in the configuration of supplier-related features and functions in Coupa, such as catalogs and supplier portals.
Track and report on supplier enablement metrics, identifying areas for improvement including root cause analysis.
Collaboration & Cross-Functional Support:
Work closely with procurement, accounts payable, IT, and other internal teams to ensure supplier enablement efforts align with overall business objectives.
Coordinate with Coupa technical support and internal stakeholders for system updates, integrations, and any system-related issues affecting suppliers.
Qualifications
Bachelor's degree in Business, Supply Chain, Information Systems, or a related field.
2+ years of experience in supplier enablement, procurement, or a related function, preferably within a Coupa P2P environment.
Familiarity with Procure-to-Pay (P2P) processes and supplier management best practices.
Strong communication skills, with the ability to manage supplier relationships and provide effective training.
Excellent problem-solving abilities, with a focus on customer service and process improvement.
Proficiency with Microsoft Office Suite (Excel, PowerPoint, etc.).
Knowledge of procurement systems, ERPs, and supplier portals.
Coupa certification or Coupa platform training.
Experience working in global procurement or supplier management teams.
