Job Description:

Position Title: RENTAL MANAGER

Location: Portland - Portland, OR

Position Type: Full Time

Job Category: Management

Description:

POSITION SUMMARY

Rental professional with experience in related Construction and Forklift Rental industry to identify the specific needs of existing and potential customers. Provide solutions that ensure profitability through total customer satisfaction as defined by the customer. Manages the day-to-day rental service operations at the local level (service support team and technicians will report directly to this individual). Will be required to assemble and lead a high-performing, customer-focused team. Insures that his/her people work as a team to provide a hassle-free experience for our customers. Effectively drives change within his/her organization to insure one consistent way of doing business with other Equipment Depot locations. Achieves business objectives (as measured by Key Performance Indicators) by improving the skills and professionalism within our service operation. Improving the efficiency of his/her service organization will be a key responsibility.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Supervise rental coordinator(s), technician(s) and yard coordinator(s).
• Coordinate logistics with 3rd party trucking company.
• Determine customer needs on a daily basis.
• Maintain accurate billing of all short term rental contracts.
• Coordinate equipment movement among branches with other transportation/rental coordinators.
• Assists Sales Managers / General Managers to drive Rental Sales.
• Problem solves or refer customer to someone who can meet their need.
• Review and approve service work orders on rental equipment, cross-check that warranty is filed.
• Maintain accurate records and files.
• Communicate essential information to customers, other departments and managers.
• Monitor and communicate on market, utilization & trends in assigned region and competitor trends to management.
• Help establish competitive rental rates in assigned area.
• Continuously improve knowledge and skills; Look for change in processes and seek new innovations in products and services.
• Maintain acceptable personal and work area standards for safety, appearance, and equipment condition.
• Assist General Manager in Building Maintenance.
• Communicates and promotes the Equipment Depot vision and mission within their team.
• Is a positive role model. Inspires and motivates others to perform at a higher level. Treats others with respect.
• Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations. Will earn the trust and respect of people both within and outside his/her organization.
• Insures that service KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met.
• Will be required to handle disciplinary issues involving personnel if/when they occur.
• Handles customer requests, concerns, and complaints in a prompt and professional manner.
• Completes performance reviews as/when required for everyone within his/her organization.
• Works with his/her General Manager to identify trends within the organization or business environment and develop plans to address.
• Wage administration for direct reports.
• Provides feedback/recognition for reports in job functions.
  

Qualifications:

SKILLS & ABILITIES

• Good communication, leadership and team-building skills.
• Proven problem solving ability. Adept at conflict resolution.
• Ability to prioritize and manage time sensitive deadlines.
• Basic technical knowledge of industrial equipment. (IC vs. Electric, etc.)
• Has the ability (or can learn) to interpret and understand financial statements and budgeting/forecasting.
• Can develop, manage, motivate, and lead a diverse work force.
• Ability to communicate across all functional groups and geographic locations (“One Equipment Depot” mindset).

Education: Minimum high school diploma, preferred college education or equivalent working experience in aftermarket service environment
Experience: Related industry experience is preferred. Experience with scheduling and overseeing deliver/transportation personnel is preferred; industrial (and or construction) rental knowledge is also a plus.
Computer Skills: General computer use, and Microsoft Office applications
Other Requirements: 10-20% travel to other branches

#LI-CR1

WORK ENVIRONMENT

Work environment varies from office to job site to industrial locations

OUR CORE VALUES

Passion to Perform – We are passionate to perform and focus on concrete achievements
Trust to Act – We are empowered to act, and act in a powerful way
Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! – We are serious about making work fun; it’s the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of
disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

PI254887007

Apply Now