The New Product Development Engineer will participate in the new product development process and provide technical support on various projects. This position will use the design for service principles to ensure that safety, serviceability, and service business goals are met. The position will collaborate with global technical leads to ensure consistency in execution and service readiness. The candidate will participate in service strategy review and report program updates to service leadership team.
RESPONSIBILITIES
New Product Development Projects
Interface with R&D engineering and product management to implement the Global Serviceability Specification in new products.
Monitor new product quality. Track initial startups and provide feedback to engineering and product management.
Represent Vertiv Services at design reviews, product reviews, phase gate reviews, and provide updates to management.
With engineering assistance, develop maintenance and troubleshooting procedures.
Act as the Liebert Services representative on the engineering change control board.
Provide technical expertise in development of service plans for new products.
Assist in the design and testing of new products from a service perspective.
Provide support to Logistics for parts research, spare kits, and parts sourcing
Lead development of service-related documentation.
Develop source material for beta training classes.
Attend Beta startups and first article startups.
Administration
Submit expense reports, trip reports, and timecards accurately and on time.
Attend new product and self-development training classes.
Document new tooling or test equipment requirements.
Train PTS and first classes of CEs on new products.
Lead documentation and service platform development for new products.
Develop startup and preventative maintenance forms for new products.
Provide technical guidance to Marketing in development of Scope of Work documents, and new services.
Stay familiar with new products/environments that may affect product operation to include new revisions, updates, upgrades, etc.
QUALIFICATIONS
Minimum of four year technical degree from an accredited educational institution or equivalent training and experience.
Minimum of three years of field service and two years' experience as a Technical Support Engineer.
Course development and instructional experience with an emphasis on technical training is preferred.
Excellent writing and verbal communication skills.
Excellent organizational and time management skills.
Ability to communicate and present material to Executive Management.
Possess a positive attitude and flexibility in a rapidly changing environment.
Detail oriented and self-motivated with the ability to work without direct supervision.
Proficient PC skills including all Microsoft Office products and web-based technologies.
PHYSICAL & ENVIRONMENTAL DEMANDS
Reactive, fast paced and high-profile environment.
Occasionally lift objects up to 50 lbs.
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
TIME TRAVEL REQUIRED
Minimum 25% Domestic and international Travel Required
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
