Job ID: 2024-3210 Type: Regular Full-Time # of Openings: 1 Category: Lending Little Rock Headquarters
Overview
Working at Arkansas Federal Credit Union
GENERAL DESCRIPTION OF POSITION
This position will be responsible delivering outstanding service to both internal and external members. The position is responsible for processing multiple types of requests received through multiple channels such as phone, mail, e-mail and Internet; process transactions to member's accounts, research and analyze data/information to resolve multiple types of account problems. In addition the position will maintain an understanding of all Arkansas Federal Credit Union products and services and perform functions that support our members and departments within the Organization.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Daily process all incoming member requests (payments and other monetary transactions).
Daily process extend pay requests for the Organization.
Daily process partial and total certificate withdrawals including maturity authorizations and renewal notices for the Organization.
Daily distribute all faxes received to the appropriate parties in the Organization or handle the request themselves.
Daily assist Internal and External members through various channels such as phone, e-mail, Fax or Internet.
Process all incoming member requests such as account and loan adjustments.
Research Loan transaction history for disputes upon external or internal member request.
Back off and Re-apply Payments as needed in the loans transaction history per external or internal member request.
Daily process Garnishment and Levy requests.
Daily receive and process all return mail.
Daily process skip payments and due date changes for all loan accounts for the entire Organization.
Daily review and process Skip Payment Exception Report.
Daily\Monthly complete reports such as bill payment cancellations, inactive accounts and multiple types of audit reports.
Process incoming and outgoing collection items as they are received.
Process daily morning reports.
Process daily requests submitted to Help Desk from the Organization.
Perform any other related duties as required or assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 3 years related experience and/or training, or equivalent combination of education and experience.
