Manages activities related to the IT Revenue Cycle Systems team (Cerner Patient Accouting, Rev Cycle, HIM, Portal,...) including the planning, direction and control of the systems. In conjunction with vendors, consultants, Information Technology staff, and other NCHS personnel, identifies the hardware, software, and network technology required to address financial data needs. Develops and monitors the annual budget and goals for the team as they relate to the overall IT EMR department.
Minimum Job Requirements
3 years of supervisory experience of a team of 3 or more.
7 years of experience in supporting healthcare revenue cycle systems.
BS in Computer Sciences/Information Systems/related major or at least 5 years experience in Information Technology.
Experience setting policies, procedures, equipment standards, and documentation standards.
Experience with project management, with solid understanding of milestones, deliverables and resource scheduling.
Experience with service providers, negotiating contracts and resolving service issues to minimize impact on MCH staff.
Essential Duties and Responsibilities
Coordinates the detailed analysis, design, coding, testing, implementation and maintenance of vendor supplied and in-house developed software.
Ensures that design specification requirements are met. Prepares complete test plans and test methodologies.
Establishes standards to ensure that communication to the client regarding the status of problems, enhancements, and development projects occurs in a consistent manner and on a regular basis.
Hires qualified staff. Directly evaluates immediate subordinates. Provides support and guidance in the development of staff. Positively influences subordinates' performance through orientation, monitoring, feedback, education and counseling.
In conjunction with the Director and/or Executive Director, creates an annual financial systems plan. Ensures preparation of the initial draft of the plan, including budgeting and staffing requirements.
Maintains a formal tracking process for projects for client and Information Technology staff and management.
Maintains relationships with other NCHS leaders and vendors to understand new business opportunities, priorities and products.
Provides assistance to the Director in the development of projected timetables for proposed projects.
Supervises and directs the team’s work flow to provide effective and timely information systems services to clients.
Knowledge/Skills/Abilities
Ability to analyze and resolve complex application systems problems, and provide resolutions and recommendations.
Ability to forge strong working partnerships within Information Technology as well as the business.
Ability to work at an enterprise perspective.
Excellent verbal communications and customer-relations skills.
Excellent written skills and experience with documentation of issues and resolutions.
