The Inventory Specialist is responsible for investigating and resolving any dealer, client, driver issues to assist the vendor in securitization of the Wheels or client asset. Requires providing support to the response center to internal and external customers inquiries, solving problems related to vehicle pickups, and assisting in managing the VOR vendor network.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Help attain highest possible net sale dollars by ensuring vehicles are picked up and ready for sale within predetermined department and client timeframes. Coordinate and manage a vehicle inventory of forty million dollars annually.
Respond to customer and internal Salesforce requests in the Remarketing Auction Vehicle queue and manage escalated issues.
Manage special client reporting to provide responsiveness and proper execution of vehicle securitization.
Manage third party transportation vendor reporting to ensure that vehicles are delivered to the auction.
Works with Account Team to streamline client specific process to ensure vehicle pickups.
Proactively provide client reporting detailing vehicle delays and ETAs to fleet contacts upon request.
Interpret weekly inventory reports, contact dealers to ensure that the vendor is being diligent during their verification process. For vehicles that dealers indicate the driver did not turn in the vehicle, escalate that vehicle to the Response Center for follow-up.
Manage aging inventory to ensure that vehicles are escalated within the vendor and to management.
Research and resolve vendor inquiries related to driver / fleet contact information.
Process vehicle terminations and update pick up information in the VOR system.
Develop successful partnerships with vendors by building positive individual relationships with vendor staff.
Train and coach vendor staff on Wheels policies and procedures. Take appropriate action when expectations are not met.
Assist and maintain an effective working relationship with the Regional Sales Manager.
Train and assist co-workers.
Other duties as assigned.
LEADERSHIP RESPONSIBILITIES
This position is an individual contributor
COMPETENCIES - SKILLS
Working knowledge of Microsoft software such as Windows, Word, Excel and Outlook
Ability to objectively analyze information and draw a rational conclusion.
Ability to gather information on a subject and determining which pieces of information apply to the subject and which do not, based on deductive reasoning.
Strong customer service skills
Able to speak/write clearly and concisely.
Ability to interact with customers and co-workers with diplomacy and tact.
High attention to detail and process oriented
Ability to manage multiple tasks simultaneously.
Organizational and time management skills
Prioritization skills and ability to adjust to changes in volume of work.
QWERTY keyboard and general computer navigational skills
EDUCATION AND EXPERIENCE
Minimum high school diploma or equivalent
Two (2) to five (5) years office/customer service experience
Knowledge of automobile leasing industry is beneficial, but not required
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment:
This position is in Alpharetta, GA or Des Plaines, IL and operates in a professional office environment
Positions Type/Standard Schedule: This is a full-time position and the hours are Monday through Friday; 8:30 am to 5 pm
Travel: No travel required for this position
Physical Demands: While performing the duties of this job, the employee must regularly talk and hear, and use hands and fingers to operate call center tools.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
