Schedule: Monday - Friday, 8:00 AM - 5:00 PM (In-office)
Pay: $26/hour
Job Summary:
The Mortgage Operations Specialist is responsible for performing complex data and document validation, troubleshooting third-party orders, and evaluating loan applications for compliance with product guidelines. This role requires a high level of accuracy and attention to detail in managing various tasks within the mortgage processing and underwriting workflow. The position also involves handling more complex customer inquiries and ensuring adherence to relevant regulations.
Key Responsibilities:
Perform complex data and document validation for mortgage loan applications.
Troubleshoot and resolve third-party order issues (title, appraisal, hazard/flood certifications, credit reports, etc.).
Handle more complex calls, emails, and chat sessions, providing expert support to clients and team members.
Complete appraisal eligibility tasks and review related documentation.
Evaluate loan applications to ensure compliance with product guidelines and industry regulations.
Perform additional duties as required and assigned, supporting the overall mortgage process.
Demonstrate behaviors that align with the organization's desired culture, values, and compliance standards.
Qualifications:
Associate's degree or equivalent work experience.
3+ years of experience in the mortgage industry, specifically in processing loan applications or related functions.
Proficiency in Microsoft Office Suite.
Strong knowledge of mortgage processes, financial services, and applicable Federal, State, and Local regulations.
Excellent communication skills and the ability to handle complex customer inquiries with professionalism.
Detail-oriented with strong organizational and problem-solving skills.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
