Job no: 524132

Work type: Staff Full Time

Location: UMass Amherst

Department: Worcester Dining Commons

Union: AFSCME

Categories: Food Service/Hospitality

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Supervises unit control by placement and supervision of personnel assigned to food service unit or units under the prescribed operational schedules and guidelines of said unit(s).

Essential Functions

• Supervises the serving of products to the customer and the placement of product for most efficient convenience to the customer.


• Supervises the cleanliness of the dining areas and serving areas for sanitation and pleasant atmosphere purposes.


• Supervise the restocking of supplies and products when required and advises the production staff if new product is required so that an even production schedule is maintained.


• Supervises cash handling at the registers and restocking of change when required. Supervises the placement of cash handling areas when required and other related duties.


• Aids the manager or assistant foods manager in the planning of special events such as banquets, conferences or other related duties in the assigned unit(s).


• Aids the manager or assistant foods manager in the placement of assigned personnel for the most efficient production and serving schedule.


• Keeps all records that pertain to cash flow or charges in the unit(s) or any other record keeping related to a unit.


• May be assigned to other units within the food service department as business dictates.


• Responsible for opening and closing procedures and unit security.

Other Functions

Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Two years of experience in a food service supervisory capacity. At least one year of food service experience in a hotel, restaurant, cafeteria, retail or catering operation. A diploma or certification from a trade or vocational school with a major in culinary arts may be substituted for the required experience.


• Some knowledge of large scale food service operations.


• Considerable knowledge of cash register operations and other related cash handling procedures.


• Some knowledge of personnel control and personnel record keeping.


• Physically able to perform all tasks related to a normal large scale food service unit.


• Some knowledge of recipe comprehension and menu construction.


• Some knowledge of equipment sanitation and preventative maintenance normally used in a large-scale food service unit.


• Ability to stand for prolonged periods of time.


• Ability to lift and carry heavy objects.


• Ability to work varied shifts and/or irregular hours (i.e. weekends, holidays, nights)

Physical Demands/Working Conditions

This job may require balancing, carrying, pulling/pushing, repetitive movement, standing, bending, reaching, sitting, and lifting.

Additional Details

• This position is designated as essential personnel.


• Incumbents must be certified as food handlers within six months of the appointment start date through a recognized program approved by the University of Massachusetts (i.e. ServSafe).

Work Schedule

• Rotating Days Off 4:30pm-12:30am; may include weekends and holidays.


• 35 week minimum.

Salary Information

Grade 12.

Special Instructions to Applicants

Along with the application, please provide contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Sep 9 2024 Eastern Daylight Time

Applications close: Dec 13 2024 Eastern Standard Time