Federal Reserve Bank of MinneapolisAre you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are looking for individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center. • No nights • No weekends • No sales, collections, or cold calls • Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
Answer incoming calls and emails from customers, financial institutions, and legal professionals.
Advise customers on U.S. Treasury financial products, regulations, and forms.
Support account setup and navigation for U.S. Treasury websites and applications
Aim to exceed established metrics for accuracy, timeliness, and completeness
Provide prompt, efficient, detailed, customer-oriented service
Act as an advocate for our customer; reporting and/or acting on areas for improvement
Establish and maintain accurate records and documentation
Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
Associates degree in business or an equivalent combination of education and experience.
Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
Basic computer and MS Office proficiency.
Salary range is $42,600-53,297-64,000. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.
The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are expected to be in the office 3 days per week for meetings and team collaboration.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
Comprehensive healthcare options (Medical, Dental, and Vision)
401(k) match, and a fully-funded pension plan
Paid time off and holidays
Free public transportation passes
Annual educational assistance
On-site fitness facility
Professional development programs, training, and conferences
And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued.We believethat we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. Fromeconomists to cash specialists, we work together to represent you in our economy.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
No
Job Category
Customer Service
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
