Minneapolis, 15 S 5th St, Minneapolis, Minnesota, United States of America Req #84
Thursday, November 14, 2024
Company Description
JOB SUMMARY
The Business Systems Analyst I is accountable for completing systems development, quality assurance, and day to day operational tasks in support of ongoing benefits administration delivery, both internally and externally to clients within their portfolio of clients/ aligned pod. The Business Systems Analyst I ensures that all work delivered to the client is configured accurately per the system requirements, including assigned Annual Enrollment configuration responsibilities and dual-year tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage, execute and track assigned client deliverables by maintaining and using processing guides according to processing calendar, and use process tracking system daily to ensure adherence to client SLAs (Service Level Agreements)
Work closely with the Shared Services teams (ASOPS, BPSS, Service Center) to deliver quality results of ancillary services
Analyze and understand client requirements for the execution of implementation, Annual Enrollment and ongoing changes
Create, execute, and maintain accurate and detailed test plans (unit, function, integration, and regression) for all new system functionality testing
Leverage technology to automate ongoing processes and create the most efficient and stable delivery of services to clients
Responsible for issue research, resolution and basic system configuration with senior support
Research and analyze cases, working with team resources to put in place solutions to address root cause with the intent to reduce ongoing case volume and effectively prevent reoccurring system issues
Possess basic knowledge and understanding of current system functionality; escalate gaps in functionality, as appropriate
Responsible for key dashboard items, including change management tickets, case management, issue trending, and data checks
Responsible for clear documentation of processing guides and technical documentation
Contribute to client satisfaction through quality work product and provide timely internal and external responses
Work with managers and client teams to support timely provision migrations for aligned clients
Record time accurately in accordance with stated deadlines to the correct project and category to ensure that scope, cost and resources allocation per project can be calculated
Participate in internal and external meetings with client and third party vendors
Perform other duties as assigned
REQUIRED SKILLS AND ABILITIES
Intermediate level skills required in MS Excel, Critical Thinking and Attention to Detail
Continuously builds Health and Welfare domain knowledge
Beginner level of SQL proficiency
In order to be successful in the above mentioned responsibilities, experience in the following skills are required:
Confluence, CRM, JIRA, MS SQL, MS Excel
Business Acumen, Data Analytics, Deductive Reasoning, Requirement Implementation, Requirements Interpretation, Research, Risk Management, Root Cause Analysis, Technical Documentation, Testing Methodology
Accountability, Adaptability, Attention to Detail, Collaboration, Critical Thinking, Customer Orientation, Emotional Intelligence, Learning Agility, Listening, Organizational Skills, Prioritization, Problem Solving, Responsiveness, Teamwork, Time Management, Verbal and Written Communication
In lieu of Bachelor's degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field
Domain experience in health insurance and/or benefit administration is a plus
Experience with MS Excel preferred
Experience with SQL and a working knowledge of relational database systems preferred
Demonstrated analytic and design capabilities
Knowledge of case or ticket management systems such as CRM or Atlassian JIRA
Understanding of testing methodology and test planning
Or, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered
Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time
Empyrean is an Equal Opportunity Employer: including disability and veterans
