The Shipping Coordinator plays an important role in the organization by performing a number of tasks related to the company's Secondary Marketing functions. The role is responsible, under general to intermittent supervision, for performing activities that help ensure the timely shipment of service-released loan files and other supporting documents, which may include requesting information, monitoring the status of warehouse suspense items, inputting relevant system data, providing assistance with monthly reporting and analysis, and other similar activities.
ESSENTIAL FUNCTIONS
Monitor notes related to warehouse bank shipments and request additional information when necessary.
Execute and follow up on warehouse suspense items.
Input information into electronic I-5 system related to wire returns; communicate applicable correction information to warehouse banks when rewires are necessary.
Provide back up in the absence of Shipping Specialists and Shipping Assistants.
Follow up/Tract declined loans.
Assist Department Manager with monthly MERS exception reporting and analysis.
Provide recommendations for changes to procedures and practices that will improve department efficiency and accuracy.
Provide assistance with special projects as needed.
Perform other duties as assigned.
QUALIFICATIONS
High School Diploma or equivalent, required
Minimum three years experience in administrative or secondary mortgage marketing related role(s).
Prior experience in loan funding, loan shipping, or similar field strongly preferred.
Ability to manage multiple priorities; strong detail orientation and highly organized.
Works with a strong sense of urgency and responsiveness.
Passionate about delivering excellence in customer service.
Demonstrated patience and professionalism when interacting with both internal and external customers.
Intermediate math skills.
Company Required Skills
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.
Customer Service - Proactive attention to each person
Integrity - Do and say what's right
Respect - Treat others with dignity
Collaboration - Listen and work together
Learning - Seek knowledge and strive for improvement
Excellence - Deliver the unexpected
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
