Primary responsibility for management and execution of catering and banquet events for University Catering at the University of Iowa. Position oversees all facets of catering activities including food and beverage set-up, execution, and tear down as well as managing students and temporary staff. Hours will vary based upon business needs and frequent evening and weekend work hours are required. This position will also be responsible for supporting and implementing the Iowa GROW program with student employees as a part of our commitment to student success.
Specific Job Duties & Tasks:
Serve as liaison between University Catering and other departments or individuals, as required, to ensure all service requirement and expectations are met.
Greets customers and clients and ensures outstanding customer service; provides oversight for meal service, events and functions.
Maintain and oversee appropriate inventory levels. Determine quantity of miscellaneous food, beverages, and supplies needed for service. Set par inventory for food, beverages, and supplies. Order inventory from approved providers. Oversee acquisitions of prescribed inventory, reconciling any discrepancies, assure proper rotation of inventory.
Estimate, requisition, and order food, alcoholic beverages, non-alcoholic beverages and other dry goods required for assigned functions and events.
Monitor cash register operations to ensure accuracy of all cash and charge transactions, including maintaining required cash handling procedures.
Process and secure all University and public forms of payment, ensuring all accounts are properly billed for area of assignment.
Develop and maintain effective working relationships with all catering clients, maintaining a high visibility at all assigned events and functions.
Provide direction, assignments, feedback, coaching and counseling to ensure outcomes are achieved. Perform human resource functions to include hiring, scheduling, training, and conducting performance reviews for assigned staff and taking disciplinary action as required.
Interpret and enforce all appropriate State, University and UH&D policies and procedures, including but not limited to sanitation, health and safety requirements and the State of Iowa Alcoholic Beverages Division requirements.
Maintain required levels of food safety and sanitation. Assure proper labeling and record keeping is met. Provide and/or facilitate necessary safety and sanitation training and certification.
For a detailed job description, please email Rebecca Hoag at rebecca-hoag@uiowa.edu.
About the Division of Student Life:
The Division of Student Life is comprised of staff that embrace new ideas and thoughts, works together to keep our students safe, and provides them with life-changing experiences. The Division of Student Life includes 15 departments that span from Recreation Services to the Office of Leadership, Service and Civic Engagement and everything in between. We believe in working together as one team to achieve our mission: fostering student success by creating and promoting inclusive educationally purposeful services and activities within and beyond the classroom.
Required Qualifications:
A Bachelor's degree or an equivalent combination of education and related hospitality experience. Relevant hospitality experience is defined as Catering and/ or Fine Dining work experience within the past 10 years.
Work experience (typically 1-3 years) in Banquets, Catering, and/or Fine Dining restaurant leadership.
Administrative experience (typically 1-3 years) including supervision of staff and inventory control.
Working knowledge of event management processes and activities; ability to plan, organize, and execute events and to coordinate resources before, during, and after an event.
Demonstrated excellent written and verbal communication skills. Ability to effectively transmit, receive, and accurately interpret ideas, information and needs through appropriate communication methods and behaviors at a working proficiency level.
Demonstrated working proficiency in the ability to provide excellent customer service and to meet or exceed customer service needs.
Proficiency in computer software applications (i.e. Microsoft Office Word, Excel, Outlook, etc.
Demonstrated experience creating a welcoming and respectful environment.
Demonstrated ability to adjust and develop self to prepare for new or changing assignments, processes, people, or priorities as organizational needs dictate at a working proficiency level.
Ability to obtain and maintain ServSafe and IPACT certifications
Must have a valid US driver's license and compliant with UI Fleet Safety program requirements.
Desirable Qualifications:
Working knowledge of University policies, procedures and regulations.
Off-premise catering experience.
Supervision of part-time staff, preferably college-age students.
Working experience with computerized electronic timekeeping systems, inventory systems, POS systems, and event management systems.
Application Details:
In order to be considered, applicants must upload a resume and cover letter and mark them as a "Relevant File" to the submission.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Up to 5 professional references will be requested at a later step in the recruitment process. For questions or additional information, please contact Rebecca Hoag at rebecca-hoag@uiowa.edu.
