SUMMARY

The claims representative is responsible for manually reviewing and processing of dental claims. Claims are processed according to benefits, eligibility, and internal processes, policies, and procedures and may be completed, held for additional information/review, or denied. New claim representatives will be provided with a robust training program, which includes virtual classroom training, on-the-job learning/feedback, and gradually increasing claims per hour/quality requirements over several months. After completion of training, claim representatives must meet specific accuracy/quality, volume/claims per hour, and on production performance metrics.

RESPONSIBILITIES

• Independently research and navigate various documents and databases to accurately process claims, ensuring compliance and adherence to established guidelines.

• Confirm the presence of necessary documents within submitted claims.

• Validate the accuracy of dental codes provided in claim submissions.

• Assess the eligibility status of claims based on established criteria.

• Review and verify other insurance coverage information in submitted claim.

• Evaluate authorizations provided in claim submissions for accuracy.

• Analyze account benefit plans to ensure claims align with coverage and policies.

• Identify discrepancies, errors, or missing information.

• Utilize multiple computer applications simultaneously.

• Maintain self-discipline, consistently uphold a strong work ethic, and complete work tasks/responsibilities while working without close supervision.

• Meet or exceed quality and productivity goals.

• Identify claim processing learning opportunities by working directly with supervisors, coaches, and trainers to learn efficient and effective processing techniques and workflows.

• Utilize a variety of virtual tools, including Outlook email, Cisco Webex, and similar applications, to effectively collaborate, communicate, and stay connected with colleagues and supervisors.

QUALIFICATIONS

High school diploma or equivalent

Experience working independently in a virtual environment preferred.

Experience with dental and insurance terminology in a professional setting preferred.

Knowledge of ADA codes preferred.

Texas RDA certification preferred.

Ability to quickly learn a variety of computer applications to complete job functions,

Experience sending/receiving emails, scheduling calendar appointments/sending invitations, attaching files in Microsoft Outlook.

Knowledge of basic Microsoft Excel functions, such as filtering/sorting.

Experience in navigating multiple computer applications through the use of shortcut keys and other techniques.

Detail-oriented with experience in applying complex policy/procedure documents.

Strong organizational skills to maximize available work time. Ability to prioritize tasks to ensure job tasks are completed before deadlines.

Proven experience completing work with quality and productivity performance standards.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.