Working as a member of the Strategic Customer Care team the Senior Quality Engineer for Strategic Accounts will serve as the primary point of contact for quality-related matters for a designated group of strategic customer accounts. This role will require strong technical expertise, excellent communication skills, project management skills and a deep understanding of Zeus products and quality management systems/ regulatory requirements.
Responsibilities
Provide comprehensive, corporate wide quality oversight for assigned strategic accounts.
Monitor customer satisfaction levels and drive appropriate actions for quality-related concerns or issues promptly, including travel to customer and Zeus locations as appropriate.
Manage Change Request Notifications to strategic customers and ensure that changes are implemented in an effective, collaborative robust & sustainable manner.
Serve as the primary point of contact for quality-related inquiries and issues from strategic customers.
Effectively communicate quality-related information to customers and internal stakeholders.
Build strong relationships with customer quality teams and maintain open lines of communication.
Collaborate closely with Corporate Quality, Site Quality, Global Supply Chain, and Global Account Managers to ensure alignment and coordination of quality efforts.
Provide technical support and guidance to site quality teams on customer-specific requirements.
Facilitate problem-solving and continuous improvement initiatives across the organization.
Identify and assess potential quality risks associated with strategic accounts.
Develop and implement effective risk mitigation strategies.
Monitor and report on the effectiveness of risk management measures.
Ensure integration and adoption of customer's technical requirements in Zeus' systems.
Analyze customer satisfaction and feedback and summarize these results to executive leadership
Qualifications
Bachelor's degree in engineering or a related field.
Minimum of 5 years of experience in quality engineering or a related role within a manufacturing environment.
Strong understanding of quality management systems, such as ISO 9001, AS9100D, ISO 13485
Strong experience using software platforms including Microsoft Office
Experience with quality tools and techniques, including root cause analysis, failure mode and effects analysis (FMEA), and DMAIC methodologies.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a cross-functional team.
50% Travel required
Hybrid Role based in Columbia SC
Additional Skills (Preferred)
Experience in a regulated industry, such as medical devices.
Proficiency in project management.
Experience using customer relationship management, ERP and eQMS programs
