Overview
Title: Golf Shop Buyer / Merchandiser
Reports to: Director of Golf / General manager
At Grandover Resort a Wyndham Grand Hotel, we strive for excellence in all that we do every day. Our team members are empowered to act in a manner that supports GRAND hospitality. We work each day to expand our market share and provide exceptional guest experience.
As the Golf Shop Buyer/Merchandiser for Grandover you will be the leader in providing the Retail experience for our guest.
The primary objective of our Retail Buyer/Merchandiser is to provide exceptional customer service and communication with residents, guests, and associates. This position is responsible for sourcing and purchasing quality, merchandise across a variety of product categories including golf, athleisure, logo apparel and accessories for men, women and children, gift, home and more for both the Golf Shop retail outlet and Hotel Gift Shop.
Competencies for Success in the Role:
1-3 years of retail operations and customer service experience, basic knowledge of the boutique/specialty retail industry as it relates to hospitality and private club environments, excellent communication skills and the ability to sell and create rapport with customer.Coaching and mentoring Be an effective coach and mentor to own team members, understanding the different situational leadership styles directing, coaching, collaborating, delegating, as well as modeling coaching behavior.Collaboration Regularly works with other departments or projects.Decision making Resolves common problems and challenges on a regular basis with high judgement. Looks at problems from many angles.Innovation Thinks creatively and implements solutions for everyday problems, suggests improvements to current approaches; demonstrates curiosity, digging for information below the surface.Achieving goals Determine the best method to achieve goals and maintains flexibility to ensure effective delivery of work. Continuously delivers high quality results and is resilient in the face of obstacles.Teamwork Fosters a collaborative team spirit. Actively helps and supports others. Deals with conflict in a positive manner.Strategic thinking Understand all the key departments and functions and how they work collectively to achieve larger goals. Provides advice, information, and direction to others to support the achievement of team and/or department goals. Recommends optimal approaches to address critical issues in the immediate and medium-term.Ability to work a flexible schedule, including evenings, weekends, and holidays and an ability to work a shift greater than eight (8) hours in length.Ability to meet physical demands of the position including, but not limited to, working outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight hours, and lifting and carrying items.
Your key areas of responsibility are outlined below:
#1: Purchasing
Utilize the open to buy system to properly manage Golf Shop inventory. Oversee purchases including vendor communications, new account setup, logo instructions, purchase orders and order tracking.Complete purchases and update all business components accurately and in a timely manner.Collaborate with Director of Sales & Marketing and Director of Golf on custom product development and ensure all branding guidelines are adhered to for both retail and marketing swag.Monitor and manage the receipt flow of POs through On-Order maintenance and regular status updates.Work closely with accounting to develop and maintain proper SOPs for processing invoices, inventory control and AP reconciliation.Attend all required trade shows.Assist with sourcing and purchasing of staff uniforms, event swag and other miscellaneous projects as requested.Update and maintain all vendor contact information.
#2: Inventory Control
Conduct monthly physical inventories in the Golf Shop.Maintain shrink parameters for Golf Shop retail inventory.Monitor the sell through of best sellers and core items. Fill in as needed to maintain proper inventory levels.Responsible for receiving retail merchandise in the POS system in adherence to company standards and guidelines pertaining to category and SKU assignment, pricing and descriptions.Enforce policies for employee purchases.Work with accounting department to reconcile all receipts and outstanding issues.
#3:Selling/Merchandising
Ensure the Golf Shop is pristinely merchandised with frequent floor rotations and new products placed on the floor in a timely manner according to Buying Plan timelines and any holidays, special events or VIPs on property.Monitor and drive sales to meet monthly revenue budgets through building guest relationships and maintaining knowledge of brands in the store and current fashion trends.Incorporate trunk shows, demo days and other promotions to expand the retail offering for guest and increase revenues.Assist guests with all retail purchases, returns and special orders, ensuring proper procedures are followed for all transactions including markdowns and employee discounts.Ensure company packaging standards are upheld and implement special touches like gift wrapping and thank-you notes.
Maintain a database with retail specific information for personal buying such as brand preferences and sizes.
#4:Training/Staff Development
Develop and implement retail SOPs unique to the operation and logistics using DLC standards as a baseline.Provide continuous product knowledge and customer service training.Develop and implement staff incentives for quality work and meeting sales parameters.Collaborate with Corporate Retail Operations Manager to identify and develop Managers in Training.
Other Responsibilities:
Assist with any other duties as assigned by Director of Golf/Head ProfessionalAssist golf staff with various projects and tournament preparation.