Job Description:

**This is a hybrid role in the Anchorage area. Candidates must be able to commute into the Alaska hub **

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!!

Job Summary

Develops, analyses, and coordinates Medical Management Operations projects. Conducts analysis and assessment of operational programs, processes and outcomes, develops metrics, and identifies performance issues. Produces management reports, develops recommendations for process improvement. Tests equipment and systems in new locations and works with IT engineers to resolve system connection issues. If working out of a hub office provides technical support on hardware and software issues as needed.

Education & Experience

Required:

• Bachelor's degree in Business, Statistics, Economics, or Health Care Administration or equivalent experience
• If supporting TRICARE contract, must be a U.S. Citizen
• If supporting TRICARE contract, must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• Project management, business and operational planning, and process improvement
• Data management, statistical analysis, report design, and presentation skills
• Minimum of three (3) years healthcare experience in operations, managed care, finance, and/or medical management

Preferred:

• For Operations Analysts that support physical hub operations, have prior IT support and facilities management experience

Key Responsibilities

• Plans, organizes, and manages work queues and projects as directed.
• Conducts statistical analysis and business modeling of performance metrics to identify areas for process improvement.
• Performs primary and secondary research independently.
• Develops management reports for performance improvement teams.
• Analyzes and reports on data, market trends, and government regulations pertaining to specific assignments.
• Prepares and analyzes detailed business plans including cost benefit analysis for both short and long-term objectives.
• Coordinates implementation of new Medical Management Operations policies and procedures.
• Coordinates staff administrative support for the hub director.
• Performs other duties assigned.
• Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Technical Skills: Statistical analysis, data management, project management concepts, and quality improvement tools and models; presentation skills

Working Conditions

Working Conditions:

• Must be available to cover any work shift
• Works within an office environment, with minimal travel

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage


• Generous paid time off


• 401(k) Retirement Savings Plan (with matching)


• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance


• Tuition reimbursement


• Paid volunteer time

*Annual base salary for Alaska residents: $64,314 - $78,606 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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