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OVERVIEW
The Low Voltage Utility Analyst is responsible for supporting the delivery of internet and telephone services (Low Voltage Utilities) across Sun Communities locations, and for the successful achievement of Suns low voltage objectives.
JOB DUTIES
Troubleshoots issues with low voltage utilities across multiple locations
Places orders for low voltage utilities across various Sun properties
Identifies and verifies installation locations for low voltage utilities with onsite team members and vendors
Coordinates onsite vendor installation of low voltage utilities with the construction team
Monitors low voltage utilities construction, installation and turn-ups to ensure services meet expectations and are completed successfully
Assists in keeping Suns managed services platform (MSP) up to date with low voltage utility information for all Sun locations
Implements emergency telephone services at Sun properties (Kings III)
Provides high-quality customer service experiences by communicating effectively with stakeholders and informing them of important information and dates
Works with ISPs and telecom companies to stay up to date with the latest service offerings and technologies
REQUIREMENTS
High School Diploma or GED (Required)
Associates Degree in Information Technology, Engineering, or related field (Preferred)
Bachelor's Degree in Information Technology, Engineering, or related field (Preferred)
1 year working in IT service delivery
1 year delivering internet and telephony services to clients
1 year troubleshooting and resolving internet and telephony service issues
Working knowledge of telephony components (VOIP/analog), technologies and programming
Working knowledge of Internet circuits and supporting components
Ability to collaborate with a team on effective processes
Excellent written, verbal and presentation skills
Ability to respond to business needs after normal business hours.
Ability to use Microsoft Office suite (Word, Excel, Outlook)
Ability to travel by car or plane with overnight stays as required: 5-10%
BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental and Vision Plans
On-Site Fitness Center with Free Personal Training & Group Fitness Classes
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
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ACCESSIBILITY ASSISTANCE
If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to careers@suncommunities.com. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.
