Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Job Description

Position Title: Senior ExFx Specialist

Reports To: Manager, Quality Assurance ExFx

Department: QA - Direct

Location: US OR LLTS

Position Summary

This position reports to the QA & ExFx Manager. In addition to performing all of the ExFx Specialist's typical duties, the Senior ExFx Specialist supports the QA & ExFx Manager in the day-to-day management of the QA & ExFx Department.

Primary Duties

• Planning and executing ExFx projects.


• Developing and maintaining client and project specific ExFx Guidelines.


• Acting as ExFx Lead for more complex projects and managing the necessary ExFx resources.


• Providing coverage support for team members' and QA & ExFx Manager's PTO.


• Covering ExFx Traffic shifts as needed.


• Aiding the QA & ExFx Manager in monitoring the functional activities of contractors working on ExFx tasks.


• Conducting and coordinating ExFx training.


• Leading or supporting Quality Initiatives involving ExFx, and developing and maintaining Department's specific documentation.


• All of the ExFx Specialist's Primary Duties, as listed in the ExFx Specialist job description.


• Complete quality assurance and error-checking tasks as needed and depending on availability.


• Support LLTS' Quality Management System (QMS) to continually improve the Division's processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.

The minimum and maximum full-time hourly rates for this role are listed below, by location. Please note that this hourly rate information is solely for candidates hired to perform work within one of these locations. Experience and education refer to LanguageLine Solutions' current hourly rate for this position. US Remote pay range $22.04 - $24.04.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual hourly rate amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Requirements

All of the requirements for the ExFx Specialist position, plus:

• At least one year of experience as a full-time ExFx Specialist.


• Experience performing ExFx Lead assignments.


• Excellent time management and organizational skills.


• Ability to prioritize projects and schedules.


• Ability to work effectively with the QA/ExFx Team.

Appropriate Education and Experience

• A minimum of a BS or BA degree or related experience.


• Two or more years' experience in document production, desktop publishing, and/or quality assurance fields


• Experience in the localization industry a plus.


• Experience on both PC and Mac platforms.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)