Job Description:

Job Description
The Informatics Training Supervisor is responsible for supervising a high performing and cohesive team tasked with the enterprise-wide roll-out of end-user training, clinical informatics support, and customer service. Under limited supervision the supervisor will be accountable for planning, developing, coordinating, supervising, and evaluating training needs for Clinical Informatics throughout the University of Maryland Medical System (UMMS). The incumbent will serve as both a subject matter expert and team supervisor responsible for ensuring training quality and consistency.


Company Description
The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.


Qualifications

Education and Experience

• Bachelor's degree or equivalent experience in healthcare, business administration, IT, adult education, or related field.


• Four (4) years of adult education experience is required.


• One (1) year of Epic training experience required.


• Experience in a healthcare, hospital, informatics or information technology related field is preferred.


• Specialized certification preferred e.g. (Change Management, Process Improvement, and Project Management).

Knowledge, Skills and Abilities

• Knowledge and application of adult learning principles, instructional design and development.


• Ability to provide advanced troubleshooting skills to resolve escalated support issues.


• Proficient at incorporating policies, procedures, and specific clinical practice and/or business processing needs into information systems training.


• Excellent customer service and interpersonal skills.


• Highly effective written and verbal communication skills.


• Strong organizational skills and the ability to manage multiple priorities.


• Proficiency in Microsoft Office applications - Word, Excel, PowerPoint. Proficiency in Microsoft Visio and Project is desirable.


• Demonstrated expertise in technical instructional design techniques for instructor-led, computer-based, and individual on-the-job training.

Additional Information
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