Job Description:

Position Title: Adjuster (Call Center) - Mortgage Servicing

Date: Nov 1, 2024

Location: San Juan-Santurce, PR

Company: Popular Bank

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Job Type

• Part-time position
• Location: Centro Europa, San Juan, PR
• Work Scheduled: During weekdays from 4:00 p.m. to 8:00 p.m. Saturdays from 8:00 a.m. to 1:00 p.m.
• Flexibility, extended hours, and holidays are required if necessary.

General Description

Locates and notifies customers by telephone with delinquent accounts and attempts to secure payment.

Essential Duties and Responsibilities

• Contact customers by phone to encourage and secure payment of delinquent accounts.
• Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
• Provides orientation to the customer concerning payment alternatives, debt restructuring, and obtaining a payment promise.
• Follows up on payment promises.
• Receives payments and posts the amount paid to the customer account.
• Records information about the financial status of customers, updates demographic information, and the status of collection efforts.
• Traces the customer to a new address by inquiring at the post office and other locations.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Education

24-60 Bachelor's degree credits approved

Experience

At least one year of related experience in collections or customer service.

Other Qualifications

• Ability to identify the client’s problems and necessities and offer different alternatives and solutions.
• Excellent interpersonal skills and can work in groups.
• Ability to manage difficult situations with clients.
• Communication skills in both spoken and written Spanish and English (preferred).
• Ability to establish priorities and work on multiple tasks at the same time.
• Ability to work under pressure and meet deadlines.
• Customer service skills.
• Knowledge of rules and regulations applicable to the collection of money.
• Ability to influence others, reach agreements, and handle difficult situations with clients.

Values

Passion for PeopleSucceed TogetherOwn Every MomentBuild the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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Job Segment: Call Center, Customer Service, Sales, Part Time

PI254205382

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