The Account Manager (AM) is the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic key accounts. The AM is fully responsible for the retention, development, servicing and expansion of their assigned accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:
Account Management
Consistently ensure 100% complete and total client satisfaction
Manage a large, complex, functionally diverse and globally dispersed client partnership
Maintain strong relationships within client organizations at the decision maker and end-user levels; present a consistent MMA East image to those clients; build high levels of client satisfaction; execute proper client agreements
Demonstrate the ability to clearly articulate total cost of ownership and value contribution to assigned accounts within MMA East
Develop, implement and manage project plans in conjunction with the client
Prepare and conduct quarterly strategic account planning meetings and annual executive summits
Articulate needs and desires of the client and translate into actionable plans for the assigned Client Service team members
Serve as the primary escalation contact for client resolution of issues
Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation
Sales
Develop and execute account plans for assigned accounts to ensure retention
Continuously identify and capture new sources of revenue within assigned accounts
Develop and deliver detailed, accurate and timely revenue forecasts to sales management
Develop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities
Identify the factors which influence business performance and recommend actions to improve profitability and/or enhance revenue for MMA East
Client Services
Partner with team of resources dedicated to the assigned accounts - potential team members may include underwriting, client service, voluntary benefits, benefits administration and administrative resources
Provide clear communications so client team maintains a thorough understanding of the client's challenges, issues, expectations and goals
Coordinate with Client Service Director to provide education needed to support clients
REQUIRED EDUCATION AND EXPERIENCE:
Bachelor's degree and a minimum of 7 years of experience in Health and Welfare Consulting required, with specific sales or account management-related experience preferred
Demonstrated experience with large, F1000 clients required, with specific experience operating at the C-level regarding negotiations, business development and relationship management
Prior management experience, both direct and matrix, is required
Effective analytical, math and problem-solving skills, sound judgment, strong decision making ability, confidence to make difficult decisions and excellent communication skills
KNOWLEDGE, SKILLS AND ABILITIES
Strong organizational, management and account planning skills with analytical skills and strong attention to detail
Work in a high production team environment with a high degree of complexity
Operate independently and provide appropriate information and direction to other individuals
Provide effective, accurate, clear communication to internal company team members and clients
Ability to interact in a professional manner with clients, vendors, carriers and internal departments including sales, marketing, HR, Finance, IT and other functional areas within MMA East and designated key accounts
Ability to interact with and focus on information gathering and collaborative solution development in a proactive manner
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
Occasionally required to stand and walk;
Extensive use of computer and keyboard and viewing of computer screen is required;
Specific vision abilities required by this job include vision, and ability to adjust focus.
Other working conditions are normal for an office environment.
WORK LOCATION
Work is typically performed in a hybrid manner based out of our Conshohocken, PA, office.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.
