Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
What will you do?
Lead, define and implement strategic plans for aftersales operations in the region, aligning with overall business objectives.
Responsible for the development and accountability of the local Aftersales team.
Monitor, evaluate and develop the performance of the aftersales leadership team to ensure they meet or exceed key performance indicators and customer satisfaction targets.
Identify quality standards and implement continuous improvement initiatives by strategizing ways to streamline operations.
Provide training, support, and guidance on aftersales processes, policies and standards.
Stay abreast of industrial regulations and ensure aftersales operations comply with local, regional and national requirements.
Collaborate with affiliated departments to ensure the aftersales activities with overall business initiatives and strategies.
Proactively identify market trends, opportunities and challenges in the aftersales sector within the region and further, troubleshoot said opportunities and challenges with solution-based thinking.
Promote a culture of leadership, guidance and support to the aftersales team fostering a complaint, positive work environment fostering a culture of excellence.
Act as a liaison with the manufacturers represented in the region and work with the factory representatives to achieve factory objectives.
Provide performance updates to the senior leadership team.
Manage the annual budget process.
Perform all other duties and special projects as assigned
What are we looking for?
Bachelor's degree in a related field required, Master's preferred
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
8+ years' experience, including 5+ at a leadership level; multiple levels of reporting relationships strongly preferred
Extensive knowledge and experience within own function and general knowledge of areas, departments and/or function(s) within and across other disciplines
Manages a departmental sub-function within a broader departmental function
Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure
Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function
Optimizes the talents of team members for the strategy of the business
Make appropriate course corrections when executing the strategic plan
Successful team building
Establishes measurable results, objectives and milestones for self and others
Develops frameworks for measurements and reports on results
Develops successors and talent pools
Excellent organizational skills and attention to detail
Excellent time management skills, with a proven ability to meet deadlines
Excellent analytical and critical thinking skills.
Ability to prioritize tasks and to delegate them when appropriate
Adjusts quickly to new or changing work environment
Applies broad business and management expertise to drive financial and operational performance across multiple departments and/or functions
Executes departmental and functional business plans and contributes to the development of discipline strategies
Directs the allocation of resources to meet financial performance requirements
Directs the resolution of highly complex or unusual business problems that cross functions and/or disciplines
Influences or provides input to forecasting and planning resources; may manage allocated budget
Decisions are guided by discipline and/or business strategies and priorities
Superior verbal and written communication skills
Responsible and accountable for the communication process
Able to clearly articulate the company's vision for the future
Helps others understand the broader organizational vision and purpose
Excellent interpersonal, counseling, and negotiation skills
Actively solicit feedback; share and address; adjust plans as necessary; follow through
Influences superiors and is capable of selling their ideas to the organization
Excellent presentation skills
Effectively coaches, gives performance feedback and provides development opportunities within related multiple areas or departments and/or function(s)
Regular and frequent engagement in face-to-face communication
Inspires teams' success by creating the right working climate
Leads out front and is visible
Inspiring, motivating, encouraging and accountable
Interaction with others requires understanding, influencing and supporting people, through applying technical knowledge or rational arguments, aimed at causing action or acceptance by others
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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Click here for Washington State benefit information.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Click here for Washington State benefit information.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $145,790.00 - $229,625.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
