Note: This is a hybrid position, requiring 2 to 3 days in the office each week.
Summary: Support Client Services team - including Client Services Manager, Program/Project management team, and Order management with daily administrative tasks.
Essential Duties and Responsibilities:
Attend operation calls and answer external customer calls as a representative of STULZ with proper follow-up directives
Attend and answer internal calls as a representative for the Client Services team
Dictate meeting minutes as deemed necessary with proper follow-up
Draft, review, and send communications on behalf of the company/Client Services team
Create, maintain, and update project tracking systems - Trello, Excel, MS Project
Input data into 3rd party sites- i.e. Compass - client requirement for project close-out
Assist in the preparation of regularly scheduled reports - external and internal requirements
Provide general support to clients/visitors
Prioritize emails and follow-up
Order confirmations & scheduling tasks
Documentation support
General office/clerical duties as assigned by the Client Services Manager
Qualifications:
Experience with Customer Service, Order Processing, and Logistics/Shipping
SAP experience preferred
Analytical computer skills with Microsoft Office products (Word, Excel), as well as Trello
Strong administrative and organizational skills
Must be able to work independently
Education/Experience:
High School diploma or GED. Associate degree or higher preferred
1-3 years experience as an office assistant or related field
