Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degrees, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.)
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
US - Worcester, MA
Unity Lab Services is a business segment that provides critical outsourced on-site services at customer locations. On-site support is required Monday through Friday.
Discover Impactful Work:
This position is passionate about service delivery excellence within Unity Lab Services! The portfolio of key services relative to the job function include: order entry, order management, stockroom services, material handling, shipping/receiving, and chemical tracking.
A day in the Life:
Leads a team of approximately 10-15 on-site staff. Participates in the candidate selection process, trains, and evaluates staff's performance. Supervises staff in a manner that is consistent with our organizational culture, which is based on 4i-values. Actively seeks development opportunities for team members and self. Promotes a friendly environment, good morale and cooperation.
Ensures customer needs are met and high-quality service is delivered through a variety of means including: staff meetings, exceeding service levels, monitoring of the site performance, efficiency, and attendance records. Assists in determining the resolution of all customer situations in a timely manner. Reinforces a customer focused orientation.
Interacts with management, sales and the customers on matters concerning functional areas within the department regularly.
Collaborates with Program Manager and/or Site Manager to quantify all aspects of value creation for the customer through thorough data collection and reporting.
Report business metrics, target and define new opportunities, act as resource for sales team, act as resource for the customer in the area of service, savings and opportunities.
Evaluates employees' training needs, identifies possible solutions and arranges for needed training and development. Ensures that employees are cross trained and develops employees to build a career path and succession plan.
Keys to Success:
Education
High school diploma/GED required.
Bachelor's degree strongly preferred.
Experience
3-5 years of dynamic proven experience in applicable field with GXP experience preferred.
Knowledge, Skills, Abilities
Strong interpersonal skills and proactive approach in all duties.
Ability to establish and champion positive customer relationships.
Ability to present and articulate points by verbal and written communications.
Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement.
Detail oriented, technically proficient, organized, problem solver, promotes team environment.
Willingness to work overtime as the need arises.
Physical Requirements / Work Environment
Works primarily at customer sites, which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
Depending on the area of the building, personal protective equipment must be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
Ability to work overtime, or independently, as needed.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*.
