Our client is seeking two Business Analysts to join their team. Their team values learning, open communication, adaptability, humor, and collaboration.
Responsibilities:
Analyze operational data to identify areas for process improvement, cost optimization, and provide insights to enhance the consumer experience. This includes analyzing NPS trends, consumer feedback, digital portal interactions, and key operational metrics.
Collaborate with cross-functional teams such as WFM, Consumer Resolution Center (CRC), Product, Claims, Call Ops, IT, Sales, Enrollment, Implementation, and Provider Ops to identify and implement process improvements.
Monitor live War Room efforts, CRC trends, and tech outages that could impact the consumer experience, as displayed on the AV Wall.
Interpret operational reports, dashboards, and performance metrics to track impacts on consumer experience and overall performance.
Present data insights effectively to senior leadership.
Qualifications:
Expertise in Excel
Experience with data analysis tools such as Snowflake and Databricks
At least 2 years of business analytical experience
Strong consumer experience focus
Ability to communicate insights through an analytical lens
Contact: jroiger@judge.com
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