Join our client's dynamic team! They value learning, open communication, adaptability, humor, and collaboration, and have intentionally shaped our culture around these values.
Responsibilities:
Analyze operational data to identify areas for process improvement and cost optimization, providing insights to enhance the consumer experience. This includes analyzing NPS trends, consumer feedback, digital portal interactions, and critical operational metrics.
Collaborate with cross-functional teams such as WFM, Consumer Resolution Center (CRC), Product, Claims, Call Ops, IT, Sales, Enrollment, Implementation, and Provider Ops to discuss and implement process improvements.
Monitor live War Room efforts, CRC trends, and tech outages displayed on the AV Wall that could impact the consumer experience.
Interpret operational reports, dashboards, and performance metrics to track impacts on consumer experience and overall performance.
Present data insights effectively to senior leadership.
Skills:
Proficiency in Python and SQL for data engineering.
Experience with large databases (Snowflake) and data visualization tools (Excel, PowerPoint).
Strong communication skills for engaging with leadership.
Desired Skills:
Experience with PowerBI for dashboards and reports.
Familiarity with Databricks and automation pipeline work.
Expertise in Excel and Python for data manipulation and analysis.
Contact: kgregor@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
