Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
A Dispatcher is the point-of-service administrator tasked with meeting and exceeding our customer expectations. This individual will address product questions, sales orders, order tracking, quotes and quality solutions to delivery needs. Sustaining the high-level customer rapport with fast-paced and accurate service levels is key to the success of this position. This position is responsible for dispatching trucks with outbound deliveries and scheduling backhauls as needed, coordinating with sales department, answering phones as needed and maintaining accurate records.
Job Responsibilities
'A smile our customers can hear over the phone' - A pleasant, professional telephone presence with a clear voice, tone and demeanor is a must
Prepare invoices, delivery tickets, and related shipping documents
Experienced accurate data entry and document handling - Categorizing, filing, and maintaining ship ticket copies for audit purposes and file all customer records
Coordinate deliveries with trucks and customers to ensure delivery time accuracy
Plan and schedule effective delivery routes and work with trucks to cover loads efficiently
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
Must be able to multi-task with high attention to detail
Skilled in MS Office Package with intermediate skill in Excel, Word, Outlook, accurate data entry and standard office equipment operations. 10-key experience a plus
HS diploma or GED or equivalent in related experience required. Intermediate math skills able to calculate pricing, calculate product by volume, weights or measures equations, and calculate percentiles accurately
Experience with Lawson is preferred
May require occasional lifting up to 50 lbs.
Endure intermittent climbing, bending, stooping, twisting, reaching, pushing and pulling
Sitting for extended periods of time
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
