The Account Manager is the primary point of contact for all matters related to assigned accounts. This role involves developing strong relationships with customers, engaging with key business executives and stakeholders, and identifying new business opportunities within existing accounts.
Job Responsibilities
Order Processing: Ensure timely and accurate processing of orders according to customer requirements
Client Relationships: Build and maintain strong, long-term relationships with clients.
Trusted Advisor: Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
Contract Negotiation: Negotiate contracts and close agreements to maximize profitability
Business Development: Identify and develop new business opportunities with existing customers and areas for improvement to meet sales quotas
Sales Collaboration: Work with the sales team to identify and grow opportunities within the territory
Market Knowledge: Maintain up-to-date knowledge of plant workload, stock levels, market trends, contract processes, and delivery schedules to provide accurate information to customers
Product Knowledge: Develop and maintain a thorough understanding of the end-user applications of assigned metal products to optimize sales potential
Inventory Coordination: Coordinate with management to ensure optimal lead times and inventory levels, and identify aged/obsolete inventory with suggested dispositions
Reporting: Prepare monthly reports on account status and communicate the progress of initiatives to internal and external stakeholders
Policy Adherence: Ensure compliance with corporate mill claim policies and advise management of challenging customer requests, escalating issues as needed
Vendor Coordination: Schedule appointments with vendors and operational staff to minimize production time for material inspections and ensure successful resolution of claims
Quality Control: Provide data and insights to improve quality control
Additional Duties: Perform other related duties as assigned
Qualifications
Education: Bachelor’s degree in Marketing, Business Administration, Sales, or a related field, or an Associate’s degree with equivalent relevant work experience
Experience: Previous experience in sales, management, account management, or a relevant field
Problem-Solving: Strong analytical skills to interpret sales performance and market trends
Results-Driven: High performance standards with the ability to motivate and lead the sales team
Communication: Excellent verbal and written communication skills, including strong listening, negotiation, and presentation abilities
Customer Service: Customer service-oriented with the ability to manage multiple accounts effectively
Computer Skills: Basic proficiency with Microsoft Office Suite
Multi-Tasking: Ability to handle multiple customer accounts and tasks simultaneously
Reliability: Demonstrated reliable work history
Attention to Detail: Must be detail-oriented with a strong focus on precision and quality in all tasks
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
