Job Title: Outlet Retail Associate

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility.

About the Position

The Outlet Retail Associate provides excellent customer service by customer engagement, suggestion selling and cashiering in a friendly and professional manner.

Pay Range: $16.56-17.56/hour DOE.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Proactively acknowledge, greet and help customers in any area of the store. Assist customers/donors in a timely and courteous manner by answering questions or directing them to a supervisor.
• Perform accurate Point of Sale (POS) and cash handling, checks, and credit card procedures. Responsible for closing out assigned cash drawer and balancing the till at end of shift.
• Merchandise, restock and provide general floor maintenance where needed.
• Assist in tipping of product to bin tables and participate in floor change outs of bin tables.
• Maintain a clean work environment.
• Support team members, assist supervisors as necessary.
• Build and maintain internal and external customer satisfaction.

• Contributes to team effort by accomplishing related results as needed.
• Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Other duties as assigned.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• No previous experience or education required
• Some retail and sales experience helpful
• Ability to read, speak and write Basic English and perform basic math skills
• Ability to work with a diverse team
• Able to communicate through standard telephone and wireless audio systems.

Certificates, Licenses, or Registrations: None

Computer/Technology Skills: None

Physical Demands :

While performing the duties of this Job, the employee is regularly required to lift and/or move up to 30-40 pounds. The employee is regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation; and talk or hear. Occasionally required to climb ladders, sit, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

• Organizing, sorting, categorizing, counting, adding, subtracting
• Recording data
• Problem Solving
• Team player
• Communicating with the public
• Creating written communication

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to an outdoors environment, temperature varies with weather and exposure to dust. The noise level in the work environment is loud. Must be able to work a flexible schedule.

General Description of All Benefits

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

Job Family: Outlet
Job Function: Hourly
Pay Type: Hourly
Min Hiring Rate: $16.56
Max Hiring Rate: $17.56