Job Description:

Zealandia Holding Company, Inc. is hiring a Risk Manager at our corporate office in Asheville, NC.  As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent, we recognize it, and we build it. As an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.

We offer membership to our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our resorts


• Access to discounted stays at partner resorts and hotels


• Discounts on other travel related expenses like airfare, car rental and more.

Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k), and more!  ZHC is an EOE!

POSITION SUMMARY

The Risk Manager is responsible for placing and maintaining insurance coverage for a multi-faceted hospitality and habitational company, including various types of properties located throughout the United States and two foreign countries.  In addition, The Risk manager is responsible for working with various brokers to place and renew insurance coverage for numerous corporate entities that administer and manage the various companies and locations.  The Risk Manager also is responsible for handling claims, including complex claims involving natural disasters related to hurricanes, fires, liability, and all events and occurrences that create risk for the entities involved, working with adjusters and contractors.  The Risk Manager coordinates with many levels of the company, from employees to General and Area Managers and upper management to help create a safe and protected workplace and environment.  The Risk Manager is strongly involved with the Legal and Accounting departments to assure contract compliance for properties and contractors, and to oversee accurate billing and invoices for all insurance policies and claims.  Occasional travel is involved in the Risk Manager’s duties.

ESSENTIAL FUNCTIONS

• Manages the insurance program, meeting the goals of continuous coverage at price points that are attainable and maintain the integrity of coverage.  Policies are renewed at specific times during the year, the ability to meet strict deadlines while maintaining accuracy and integrity in the process is crucial.

• Quickly and effectively establishes rapport with employees at all levels, board members of various associations and corporate management, in addition to maintaining relationships with brokers and insurance underwriters. 

• Utilizes insurance and claim knowledge to maximize benefits to multiple organizations.

• Ability to manage time well and carefully balance competing interests.

OTHER FUNCTIONS

The Risk Manager may also:

Attend meetings with various groups or individuals as required.

Arrange meetings as required.

Travel as needed.

Perform other functions to further benefit the company in protecting its employees and its physical and monetary assets.

Education/Credentials

Four-year degree in business required

Minimum credentials of Certified Insurance Counselor required, and strongly prefer Associate of Risk Management or Certified Risk Manager credentials

Experience

This position requires 3 to 5 years’ experience coordinating risk and insurance for commercial insurance clients or companies with exposure to various commercial risk.  Experience in handling catastrophic risk claims is strongly preferred, with direct experience with coastal properties. 

Experience negotiating insurance policy rates and policy language with brokers and insurers to properly protect from risk is required. 

An understanding of underwriting is strongly preferred.

Zealandia Holding Company’s Core Competencies

Accountability: Ability to accept responsibility and account for his/her actions.

Adaptability: Ability to adapt to change in the workplace.

Stakeholder oriented: Ability to create positive relationships with internal/external stakeholders while following company policy.

Enthusiastic: Ability to bring energy to the performance of a task.

Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.

Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.

Interpersonal: Ability to get along well with a variety of personalities and individuals.

Responsible: Ability to be held accountable or answerable for one’s conduct.

Safety awareness: Ability to identify and correct conditions that affect employee safety.

Tolerance: Ability to work successfully with a variety of people without making judgments.

Knowledge & Skills

Accuracy – Ability to perform work accurately and thoroughly.

Detail Oriented – Ability to pay attention to the minute details of a project or task.

Financial Aptitude – Ability to understand and explain financial and accounting information, prepare and manage spreadsheets, and make sound contract and lender advance decisions.

Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Oral and Written Communication – Ability to communicate effectively with others using the spoken and written word.

Other Requirements

Must possess a valid driver’s license.

Ability to accurately assess invoices from insurance carriers and enter into accounting system for payment

PHYSICAL REQUIREMENTS

N (Not Applicable)	Activity is not applicable to this occupation.
O (Occasionally)	Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)	Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)	Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Add other physical requirements as applicable.

Physical Demands	Lift/Carry
Stand O Walk O Sit O Handling / Fingering N Reach Outward O Reach Above Shoulder O Climb O Crawl N Squat or Kneel N Bend O	10 lbs. or less O 11-20 lbs. O 21-50 lbs. O 51-100 lbs N Over 100 lbs N
Push/Pull
12 lbs or less O 13-25 lbs N 26-40 lbs N 41-100 lbs N

WORK ENVIRONMENT

The Risk Manager works primarily in an office environment.  Occasional travel up to 10 to 20% of the time to different company locations for various reasons including assessments of properties and working on potential claims. More travel may be required during the on-boarding phase.  By the nature of the work, occasional evenings and weekends are required, depending on many circumstances including emergencies and the needs of the company. 

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