The Admissions Operations Coordinator is responsible for providing excellent customer service, admissions department support, and completing general administrative tasks in a fast-paced environment. He/she may serve as the first point of contact for students, visitors, staff, and faculty and assist multiple departments.
Position responsibilities include, but are not limited to:
Greeting, directing, and maintaining relationships with students, visitors, staff, and faculty by handling questions and concerns with speed and professionalism
Serving as campus proctor
Collecting payments and other miscellaneous fees for Financial Aid, Library Services, and other departments
Supporting the Admissions department by fielding incoming calls, documenting recruitment leads in Salesforce, scanning, printing, and linking student documents in Perceptive Content, preparing admissions folders and additional marketing materials for prospective students, and creating reports in Salesforce including the daily applicant report
Works closely with the admission operations and accounting departments (system office) to ensure proper linking of documents and advise of forms or payments made by students
Reorder admission materials as needed
Responsible for ad hoc projects and administrative tasks supporting the Office of the Campus President
Handling other projects as assigned by the Senior Director of Admissions
Position Requirements
Positive, student-focused mindset including excellent customer and problem solving skills
Ability to multi-task in a fast-paced environment
Ability to work independently and take ownership for projects
Strong written and verbal communication skills, with a comfort level of communicating with students and all levels of faculty and staff
Strong customer service skills and ability work with different personalities
Proficiency in Microsoft Office (Word, Excel, and PowerPoint) and Microsoft Outlook
Position Qualifications
High School diploma or equivalent required, associate-level coursework or higher preferred.
One to two years of customer service-related work experience required.
Two to three years administrative assistant experience with document imaging experience and high call volume in a fast-paced environment preferred.
Physical Requirements:
Ability to perform sedentary work
Ability to operate office equipment including computer, printers, and phone
Compensation & BenefitsThis opportunity is budgeted at $$18.00 to $21.53 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.
The Chicago School is an Equal Opportunity Employer.
Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.
