Job Description:

RESPONSIBILITIES:

Kforce is working with a global eCommerce in search of a Desktop Support professional (level 2) to join their team! This position is full time, direct hire and is on-site 5 days a week in Bronx, NY.

Overview:
As a Desktop Support professional, this role will be responsible for providing technical support to all end user technologies, currently implemented, and offered to the Enterprise. They will respond to requests or collaborate with members from IT Corporate Technology Support. The IT Support and Operations Analyst will troubleshoot, configure, and deploy devices and conduct other daily and nightly support activities for the Plant, Manufacturing, and corporate environments. They are expected to perform timely and quality resolution to issues and record them in our ticketing system. This position reports to the IT Corporate Technology Service Manager.

Responsibilities:

• Answer IT Support helpdesk phone calls providing remote and onsite support


• Respond to IT support requests and provide quality resolution within established Service Level Agreement (SLA)


• Configure and support hardware devices for end user deployment; Computers, desk, Printers, wired, wireless and mobile devices, (POS) Point of sale devices


• Perform scheduled and unscheduled move add changes which at times requiring off hour physical work


• Basic troubleshooting of network infrastructure IP address configuration, cable management; Wired and wireless support


• Active Directory administration; Knowledge of end user accounts applying security groups, application, and system access; Assist end users with password reset process


• A/V support for conference rooms, display units and projectors; Digital signage


• Alert monitoring and response


• Employee timekeeper configuration and management (Kronos)


• Project task and documentation


• Inventory management


• Purchase orders; Work with management to procure hardware and software when the need arises

REQUIREMENTS:

• Associate degree in technology or 3 years of work experience in related field


• Proficiency in dealing with a variety of computer systems/applications required


• Detail oriented and able to manage multiple priorities


• Ability to work well in a team environment


• Excellent verbal, written and analytical skills


• Strong diagnostic, problem solving and communication skills


• Knowledge of hardware and software application


• Experienced in project implementation fundamentals


• Ability to work with no direct supervision; Detail oriented, very punctual


• Excellent communication and organizational skills


• Bilingual - English and Spanish


• Windows 10 and Office 365 experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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