The Beverage Server strive to provide the guest with the perfect guest experience every time. To promote the restaurant and featured items and be knowledgeable about activities in other outlets. To serve is to sell and to sell is to serve.
Job Description
Key Job Functions
Comply with all occupational health and safety standards
Maintain established service standards
Correctly prepare and present checks
Opening, closing and side duties as per restaurant systems
Ongoing cleanliness
Personal preparation - Be on time (arrive 10 min before shift), be in correct, clean uniform and be prepared to work
Instruct guests on payment procedures
Attend staff meetings/training sessions as scheduled
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest's name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Build solid relationship with your Colleague
Treat colleagues with respect and dignity
Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcomes feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed
Treat people with respect; Keeps commitments; Inspires the trust of others; Work with integrity and ethically; Uphold organizational values.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Listens and gets clarification; Responds well to questions.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
Appropriate professional appearance and demeanor
MICROS - Food & Beverage POS System a plus
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
